Manager, Digital Merchandising Analytics & Insights

Company Summary

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

About the Role

Zoro is seeking a Manager of Analytics Insights to support how we measure, evaluate, and optimize the digital merchandising experience. This role will focus on analyzing performance across the customer funnel—from traffic and conversion to basket size—and translating data into actionable insights that improve the customer experience and drive business outcomes.

You’ll play a key role in enabling a data-driven, test-and-learn culture by identifying trends, surfacing opportunities, and supporting decision-making. You’ll partner closely with teams across Merchandising, Marketing, Product, and Analytics to ensure insights are clear, actionable, and aligned to business priorities.

What You’ll Do

Analyze performance across Digital Merchandising, including traffic, conversion, AOV, and key business metrics

Contribute to KPI development, reporting frameworks, and measurement approaches

Monitor performance and proactively detect anomalies, investigating root causes and summarizing findings

Identify and support sizing of opportunities to improve the customer experience and drive business impact

Support regular performance reviews by synthesizing trends, tracking results against goals, and contributing to reporting materials

Prepare inputs and analysis for executive reporting, helping to translate data into clear insights and recommendations

Conduct customer insight and journey analysis, including:

Friction mapping to highlight areas of customer difficulty

Funnel analysis to identify drop-off points and performance trends

Experience gap identification across the shopping journey

Segment behavior analysis to uncover differences in how customers shop

Repeat purchase behavior and retention trend analysis

Partner with Merchandising to support test design and measurement, including analyzing results and delivering clear readouts

Translate data into structured insights and actionable recommendations to support decision-making

Collaborate with Merchandising, Marketing, Product, and Analytics teams to ensure alignment on data, reporting, and insights

Who You Are

Strong analytical thinker who can connect data to business questions

Clear communicator who can present insights in a structured and understandable way

Collaborative and comfortable working with cross-functional partners

Curious and proactive, with a focus on identifying opportunities through data

Able to operate in a fast-paced environment with evolving priorities

What You Bring

5–7 years of experience in analytics, insights, or a related field

Experience analyzing eCommerce or digital funnel performance (traffic, conversion, AOV, etc.)

Ability to translate data into insights and actionable recommendations

Experience supporting performance reviews and reporting

Familiarity with experimentation and test-and-learn methodologies

Proficiency with analytics and visualization tools (e.g., SQL, Tableau, Looker, etc.)

Total Rewards

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.

In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment

Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program

6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing

At least 18 paid time off days annually for full-time employees and 6 company holidays per year

6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required

Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools

Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations

Employee discounts and admission to various civic and cultural institutions around Chicago

Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here .

The pay range provided is not a guarantee of compensation. The range l…