Account Operations Manager

Company Description ALG Worldwide Logistics, founded in 1982, is a leading logistics management company serving over 20,000 clients worldwide. The organization delivers seamless supply-chain and information management through its Domestic & International Division, offering global air, ocean, multi-modal, and managed logistics services. Its Print Media Division provides end-to-end production and supply-chain solutions for the direct mail marketplace, combining data management, postage reduction, and efficient distribution. ALG focuses on performance, value, and strong business relationships, aiming to exceed client expectations through professional, synchronized supply chain solutions.

Role Description The Account Operations Manager is a full-time, on-site role based in Nashville, TN, responsible for overseeing day-to-day operational activities for assigned client accounts. This role manages logistics workflows, monitors service performance, and ensures timely, accurate execution of transportation and distribution activities. The Account Operations Manager serves as a primary point of contact for clients, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction. Daily responsibilities include analyzing operational data, coordinating with internal teams and external partners, optimizing processes to improve efficiency, and preparing reports and updates for stakeholders. The role also supports continuous improvement initiatives, contributes to account growth, and ensures adherence to company policies and industry standards.

Qualifications

• Candidates should possess strong Operations Management and Account Management skills to oversee client accounts and logistics processes effectively.
• Candidates should possess excellent Analytical Skills to interpret data, identify trends, and drive process improvements.
• Candidates should possess a focus on Customer Satisfaction and client relationship management to ensure high-quality service delivery.
• Candidates should possess clear and professional Communication skills for collaborating with clients, carriers, and internal teams.
• Relevant experience in logistics, supply chain, or transportation management is highly beneficial.
• Proficiency with logistics or ERP systems, MS Excel, and data reporting tools is preferred.
• Ability to prioritize tasks, manage multiple accounts, and work effectively in a fast-paced environment.