Product Specialist- Power Equipment

Product Support Specialist – MQ Power Division

Full-Time • Non-Exempt • Remote-In Office

Product Specialist – Power Equipment (MQ Power)

Full‑Time • Non‑Exempt • Cypress, CA

Multiquip is seeking a highly technical and customer‑focused Product Specialist – Power Equipment to serve as the primary product expert for MQ Power’s mobile diesel generator portfolio and related industrial power products. In this high‑impact role, you’ll provide in‑depth product knowledge and support to customers, dealers, engineers, service centers, parts teams, and internal stakeholders—both pre‑sale and throughout the ownership lifecycle.

This role is focused on the product itself —specifications, configurations, documentation, applications, and issue resolution—while partnering closely with Technical Support, Product Management, Engineering, Sales, Parts, and Service teams. You will also play a critical role in coordinating Customized Product Requests (CPRs) and driving a high level of customer ownership satisfaction. If you enjoy being the subject‑matter expert, solving product challenges, and collaborating across teams, this role offers a dynamic and rewarding opportunity.

What You’ll Do

Product Expertise Technical Support

Serve as the go‑to product authority for MQ Power mobile diesel generators and related industrial power products.

Research and interpret product documentation, drawings, specifications, and technical data to provide accurate and timely responses to customers, dealers, and internal teams.

Maintain expert‑level knowledge of the MQ Power portfolio, including:

Denyo / DMC Generators

Studio Generators

Portable Generators

Container Generators

MQ Acecube fuel tanks

Refurbished Generators and related systems

Support new product introductions, internal training, and organization‑wide knowledge sharing.

Product Issue Case Management

Own product issue tracking and case management for key customer accounts.

Investigate issues thoroughly and ensure timely resolution and follow‑through.

Document findings, updates, and outcomes clearly and consistently using Jira or similar systems.

Identify recurring product or application trends and proactively provide feedback to Product Management and Engineering to drive continuous improvement.

Customized Product Request (CPR) Coordination

Lead and coordinate the Customized Product Request (CPR) workflow.

Partner with Sales and Engineering to define scope, support quoting, and execute custom generator solutions efficiently.

Track progress, align stakeholders, and help remove roadblocks to keep CPRs moving forward.

Cross‑Functional Collaboration

Serve as a primary liaison between Product Management, Engineering, Technical Support, Parts, Service, and Sales teams.

Provide regular updates on product changes, known issues, resolutions, and status to internal stakeholders.

Perform additional duties as assigned to support the department and organization.

What You Bring

Experience Background

Minimum 3 years of experience in product support, customer coordination, applications engineering, or a related role within:

Power generation

Industrial machinery

Heavy equipment industries

Technical Knowledge

Strong practical understanding of mechanical and electrical systems.

Experience with mobile diesel generators or similar industrial power equipment preferred.

Ability to read and interpret technical drawings, schematics, and product specifications.

Skills Abilities

Excellent verbal and written communication skills with the ability to explain complex technical information to both technical and non‑technical audiences.

Highly organized with the ability to manage multiple priorities and deadlines in a fast‑paced environment.

Strong investigative mindset with genuine curiosity about how mechanical and electrical systems work.

Comfortable collaborating across departments to resolve complex product issues.

Systems Tools

Experience actively using Jira or similar project, task, or issue‑tracking platforms.

Working knowledge of CRM, ERP, or related systems is a plus.

Physical Requirements

The physical demands described are representative of those required to successfully perform the job. Reasonable accommodations may be made.

While performing the duties of this role, you may be required to:

Sit, stand, and walk for extended periods.

Lift, carry, push, or pull materials as needed.

Use hands and arms to handle, reach, and manipulate objects.

Communicate clearly through speaking and hearing.

Compensation Benefits:

$28.00 - $38.00/hr

11 paid Holidays

Generous Paid Time Off - Accrues up to 4 weeks per year

Paid Volunteer Time Off

Paid Parental Leave

Excellent Benefits Package for Full Time Employee that starts the 1 st of the month after 30 days of hire date including: Medical, Dental, Vision, Life AD D Insurance, Flex Spending Account (FSA), Accidental Insurance, Hospital Indemnity Insurance, Critical Illness Insurance

401(k) Retirement Plan

Tuitio…