Program Manager - Military/First Responders Program

Hope for Heroes Military Program is a specialized mental health and substance abuse treatment program for Military service members (active-duty, Reserve, National Guard), Veterans, Military family members, First Responders and Medical Professionals. We provide evidence-based treatment of depression, mood disorder, PTSD (focusing on areas of combat trauma, military sexual trauma and childhood trauma). We tailor individualized treatment in the areas of addiction, dual-diagnosis, depression, anxiety and other behavioral health needs.

The Program Manager is responsible for daily operations, development, and administration of the Hope for Heroes program. Aligns community-focused initiatives with the organization's strategic mission. Seamlessly integrates first responder systems into the behavioral health care continuum.

KEY RESPONSIBILITIES :

Enforces daily schedules and adjusts program operations as needed.

Manages logistics for family visitations and offsite activities like Equine Therapy and Yoga.

Coordinates patient transportation with intake and outpatient departments.

Creates and implements operational policies, procedures, and quality improvement plans.

Drives business development through EAP partnerships, liaison work, and military base visits.

Leads program development to enhance service delivery and outpatient coordination.

Oversees personnel management, including hiring, orientation, training, and employee relations.

Manages direct reports' performance and professional development.

Facilitates non-clinical groups focused on community building, goal setting, and next steps.

Manages long-term referrals requiring multi-day engagement prior to official admission.

Collaborates with multidisciplinary teams (therapists, nursing, UR) to plan and execute discharges.

Partners with department leaders to ensure continuous, seamless patient care.

Participates in treatment team meetings to support clinical operations.

Serves as the program’s fiscal manager.