Order Management Representative
medmix · Flowery Branch, GA, United States · Posted Jul 6, 2026
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Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc.
Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly applied
Provide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availability
Operate the shared email inbox(es) to assure organization, delegation and timely responses
Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications
Utilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements
Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries
Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection, and continual improvement
Work experience in Customer Service and Order Management within an office based environment
Knowledge in the usage of MS Office (Word, Excel, PowerPoint, Outlook)
SAP knowledge preferred
Very good English skills (spoken and written) and strong communication skills
Ability to organize self well and manage time effectively within a fast paced, detail orientated and interruption-prone environment
The salary range for this role lays between 58.000 - 60.000 USD annually for a full time position
Benefits we offer:
A vibrant, fast‑moving culture where new ideas are encouraged and celebrated
Real growth opportunities within a globally successful business that’s scaling rapidly
Up to three weeks of PTO in your first year, plus 12 paid company holidays
A comprehensive benefits package including medical, dental, vision, Life/AD&D, Short‑ and Long‑Term Disability, and optional Identity Theft and Legal Protection
medmix Employee Savings Plan / 401(k) with a 100% employer match up to 6% of your base salary
Additional non‑elective 401(k) contributions paid quarterly
Health Savings Account with dollar‑for‑dollar company matching based on coverage level
Flexible Spending Account (FSA) options
Employee Assistance, Health & Wellness Programs to support your well‑being
Flexible working hours and a hybrid on‑site/home‑office model
Access to exclusive discounts on shopping, entertainment, and lifestyle perks
A workplace committed to diversity, inclusion, and equal opportunity
medmix is an equal opportunity employer, committed to the strength of a diverse workforce.
93% of our employees would go above and beyond to deliver results – do you have the drive to succeed? Join us and boost your career, starting today!
All information will be kept confidential according to EEO guidelines.
medmix is a global leader in high-precision delivery devices. We occupy leading positions in the healthcare, consumer, and industrial end-markets. Our customers benefit from our dedication to innovation and technological advancement that has resulted in over 900 active patents. Our 14 production sites worldwide, together with our highly motivated and experienced team of nearly 2’600 employees provide our customers with uncompromising quality, proximity, and agility. medmix is headquartered in Baar, Switzerland. Our shares are traded on the SIX Swiss Exchange (SIX: MEDX). www.medmix.swiss