Primary Care Medical Assistant 1

About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging makes it a special place for students, faculty and staff.

As a world‑leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value. We are looking for applicants who reflect California’s diversity and want to be part of an inclusive, equity‑focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

Departmental Overview

University Health Services (UHS) serves the campus by providing a comprehensive campus‑based health center offering fully accredited primary medical care, counseling and psychological services and innovative health promotion programs for students, faculty and staff. UHS provides on‑campus medical and mental health care and coordinates off‑campus care through a network of community specialists and hospitals. Departments serving students include general medical, speciality and urgent care clinics, counseling and psychological services, laboratory, pharmacy, physical therapy, radiology and health promotion. In addition, the UHS administers a major medical insurance plan, the Student Health Insurance Plan. UHS provides services to students Monday through Friday from 8:00 AM to 6:00 PM and on weekends. Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health, and Specialty Clinics. Services are designed to enable students to get the most from their educational experience, minimizing the impact of illness, injury and emotional distress on their academic careers. Medical care and wellness programs for faculty and staff are designed to meet their occupational health needs and minimize lost work time.

Position Summary

Under direction and supervision, the Clinic/Medical Assistant 1 supports clinicians and health care team members in providing for patient needs and rendering the best possible care.

Application Review Date

The First Review Date for this job is: 7/1/26. This job will remain open until filled.

Responsibilities

Clinic Reception

• Greets patients, verifies eligibility, accurately completes registration of patients and verifies that compliance forms are complete.
• Schedules/reschedules patient appointments, using a computerized appointment system to maximize clinic efficiency. For Specialty Clinic: schedules appointments for the speciality physicians.
• Able to set priorities in balancing clinical operations/clinician support with administrative duties.
• Directs or escorts patients as necessary. Assures that patients leaving the area have appropriate instructions, forms and referral information.
• Reviews incoming faxes and distributes to appropriate clinical personnel to handle.
• May assist with running and clearing weekly unresolved appointments.
• Assists with submitting tickets to IT for kiosk or computer issues.

Intake And Checkout

• Documents chief complaint, and all patient interactions according to established guidelines.
• Takes vital signs and rooms patient as per unit guidelines.
• Documents findings and reports abnormal findings to RN or clinician.
• Instructs patient in specimen collection and performs specific testing as defined by assigned unit, e.g., check visual acuity using Snellen chart and urine dipstick.
• May assist with examinations and procedures, using sterile techniques as indicated.
• Reviews after‑visit summary and assures the client receives appropriate paperwork before they leave.
• Assures that patients leaving the area have appropriate instructions, forms and referral information.
• Assists in maintaining smooth clinic operations and optimal patient flow: demonstrates initiative in carrying out duties. Notices issues with and offers solutions to workflow issues.
• Handles the advice line, answering more complex questions and referring as necessary. Does not include triage, assessment or advice.
• Schedules/reschedules patient appointments, using a computerized appointment system to maximize clinic efficiency. For Specialty Clinic: schedules appointments for the speciality physicians.
• Swabs patients for Strep, Influenza and COVID tests, supports staffing various surveillance sites for COVID tests.
• COVID related care as determined by unit.

Clinic Maintenance and Supplies

• Demonstrates ability to use equipment correctly and safely. Notices and reports any problems with equipment.
• Performs maintenance on equipment as required.
• Keeps inventory of supplies and restocks in assigned area, as needed, including patient education material. May be responsible for ordering clinic …