Front Desk Receptionist (Hourly, Full-Time)
Holiday Inn Downtown · Harahan, Louisiana · Posted Jul 4, 2026
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Full-time Hourly New Orleans, LA, US
30+ days ago Requisition ID: 1000
Salary Range: $16.00 To $18.00 Hourly
TheGuest Service Agent is the first point of contact for our guests and plays a key role in creating memorable experiences at Holiday Inn Downtown Superdome. This role is responsible for delivering warm, efficient, and professional service throughout the guest journey, while consistently meeting IHG Brand Standards, Heartbeat Guest Satisfaction metrics, and service excellence expectations.
YOUR DAY-TO-DAY: Welcome guests in a friendly, professional, and brand-aligned manner
Perform check-in and check-out procedures efficiently and accurately
Anticipate guest needs and proactively offer personalized service
Handle guest inquiries, requests, and complaints with empathy and prompt resolution
Operate the PMS (Opera or similar) for reservations, billing, and guest profiles
Maintain accurate guest information, payment records, and room allocations
Coordinate with Housekeeping, Concierge, Engineering, and other departments to ensure seamless service
Support VIP arrivals, IHG One Rewards members, and group check-ins
Actively enroll guests into IHG One Rewards and promote program benefits
Recognize IHG One Rewards members according to brand guidelines
Ensure compliance with IHG brand standards and Heartbeat survey drivers
Handle credit card transactions, and billing inquiries accurately
Balance cash floats and complete end-of-shift reports
Follow hotel policies and financial control procedures
Adhere to health, safety, and security procedures at all times
Ensure guest data privacy and confidentiality
Report incidents, maintenance issues, or safety concerns promptly
WHAT WE NEED FROM YOU: Previous experience in Front Office or Guest Services in a hotel environment preferred
Effective communication skills in English; additional languages are a plus
Knowledge of PMS systems (Opera preferred)
Guest-focused and service-oriented attitude
Excellent communication and interpersonal skills
Ability to work under pressure in a fast-paced environment
Strong problem-solving and multitasking abilities
Professional grooming and positive attitude
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