Manager II, Field Service

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

As a Service Manager at ASM , you will lead all customer service operations for ASM equipment within your assigned region. You will be responsible for installation, qualification, and ongoing support of ALD, PEALD, CVD, PECVD, and EPI tools, ensuring strong performance, reliability, and customer satisfaction. You will oversee spare parts operations, manage financial performance across service and spares, and lead a team of Field Service Engineers. By partnering closely with Micron, internal stakeholders, and your team, you will drive operational excellence and build a strong, professional service organization.

What you will be working on

Technical and operational leadership

Oversee installation, qualification, and service support of ASM equipment across the region

Provide guidance to site personnel on routine and non-routine technical activities

Ensure service jobs are completed within scheduled timeframes and according to plan

Participate early in new product development activities to ensure field readiness

Improve service processes, reporting structures, and operational procedures

Establish standardization, guidelines, and best practices for service operations

Create an optimal environment for product support, including tools and procedures

Provide feedback to product organizations to improve ease of maintenance and uptime

Safety, quality, and compliance

Establish and maintain a strong “Safety and Quality First” culture

Ensure adherence to ASM policies, service bulletins, and procedures

Drive proper use of documentation and systems to support continuous improvement

Promote accurate reporting, including FSM usage and time tracking

Customer and account leadership

Support all ASM service activities for the Micron account within the assigned region

Build and maintain strong relationships with customer stakeholders

Ensure all contractual service obligations are met

Drive customer satisfaction through service delivery and responsiveness

Stay informed on account goals, roadmaps, financial performance, and key issues

Communicate progress, risks, and opportunities to leadership

Financial and business management

Responsible for meeting regional financial targets for service and spares business

Manage spare parts depots and consignment inventory levels

Support forecasting and revenue generation activities

Monitor performance and take corrective actions as needed

Team leadership and development

Lead and manage Field Service Engineers and group leaders

Motivate and communicate effectively with direct reports

Set clear expectations aligned with cost, schedule, and performance goals

Manage FSE utilization and team productivity

Conduct annual reviews and support career development

Define annual goals for team members aligned to account objectives

Foster a professional, high-performing service organization

Planning and collaboration

Plan and organize work schedules to meet operational demands

Allocate resources effectively across service activities

Collaborate with Sales to support spares and service contract closure

Work cross-functionally with internal teams to achieve business objectives

Participate in departmental policy and strategic decision-making

Integrate activities across teams to ensure alignment and execution

What we are looking for

Bachelor of Science in Engineering or a related field

5–10 years of experience in field service management, preferably in the semiconductor capital equipment industry

Strong knowledge of semiconductor equipment, ASM technologies, and applications

Experience managing service operations, customer accounts, and field teams

Experience with P L management, forecasting, and business processes

Ability to influence and interact with senior stakeholders internally and externally

Strong project management, organizational, and time management skills

Excellent verbal and written communication skills in English

Prior people management experience with responsibility for team performance and development

Experience using SAP and service-related systems

What sets you apart

Strong background in semiconductor service, customer satisfaction, and account management

Experience managing spare parts logistics and inventory at a regional level

Proven ability to build a…