German Speaking Customer Service Agent - Work Remote In Greece

German Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With a deep-rooted presence in the Customer Support Services industry, we specialise in placing skilled professionals in roles where language expertise and customer excellence truly matter. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape outstanding customer experiences across borders.

Job Overview

Mercier Consultancy Group is actively seeking a motivated and customer-focused German Speaking Customer Service Agent to join a thriving Customer Support Services team based remotely within Greece. This is a fantastic opportunity for German-speaking professionals looking for rewarding jobs in Greece, offering the perfect blend of professional growth, competitive compensation, and an unbeatable Mediterranean lifestyle. As a German Speaking Customer Service Agent, you will serve as the primary point of contact for German-speaking customers, delivering exceptional support and ensuring every interaction reflects the highest standards of service quality.

Key Responsibilities

Provide prompt, professional, and empathetic customer support to German-speaking clients via phone, email, and live chat channels within the Customer Support Services environment.

Accurately identify customer needs, troubleshoot issues, and deliver effective solutions in a timely and courteous manner.

Maintain comprehensive knowledge of the products, services, and processes relevant to the customer support portfolio you are assigned to.

Document all customer interactions, cases, and resolutions thoroughly and accurately within the CRM system in accordance with company guidelines.

Escalate complex or unresolved customer concerns to the appropriate internal teams or senior agents, ensuring seamless follow-through and customer satisfaction.

Consistently meet and exceed key performance indicators (KPIs) including customer satisfaction scores, first-contact resolution rates, and response time targets.

Collaborate actively with colleagues and team leaders to contribute to continuous service improvement initiatives within the Customer Support Services team.

Uphold the highest standards of professionalism, data privacy compliance, and brand representation in every customer-facing interaction.