Bilingual Customer Support Specialist
Procaresolutions · Atlanta, GA · Posted Jul 7, 2026
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About Procare
ChildPlus by Procare Solutions, exists to help our users monitor and manage their programs, to make informed decisions, and maintain compliance. With more than 35 years of experience, ChildPlus Software was the first Head Start data management software to simplify the day-to-day challenges of Head Start operations with outstanding software, service, and support. Our seamless design is easy to adopt and allows users to customize nearly every feature for a truly unique experience. With ChildPlus, you can centralize your children’s data, analyze reports to make data-driven decisions, and track trends. Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and
unparalleled service.
Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
A Little About the Role
The Bilingual Customer Support Specialist will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a timely manner. This includes identifying the customer’s issues, and utilizing troubleshooting, researching, and excellent communication skills to complete each ticket.
What you’ll do:
Primarily responsible for delivering service and support to clients via telephone, e-mail, chat, and appointments
Communicate professionally and effectively in client interactions
Provide technical assistance and guidance in all aspects of the software
Ask probing questions to obtain an accurate understanding of client’s needs
Research and provide possible solutions by using analytical, problem-solving, departmental resources, and organizational skills
Troubleshoot and escalate all potential issues appropriately
Accurately document all internal and external communications in a timely manner
Review open cases daily and complete follow-up weekly
Conduct peer reviews and peer audits as needed
Provide backup reception duties for phone, email, appointments, and chats as needed
Follow all departmental processes and procedures
Perform additional office, documentation, customer service, and special project tasks as required
Our ideal candidate will have:
At least 1 year of customer service experience
Must be able to communicate with customers both verbally and with written communication in both English and Spanish
Ability to multi-task, set priorities, and manage time effectively while providing outstanding customer service
Flexible, detail-oriented, self-starter that is a highly motivated quick learner
Must possess exceptional communication, analytical, problem-solving, and organizational skills
Ability to handle complex/stressful situations with a high level of professionalism
Strong team orientation with a focus on collaboration
Bachelor’s Degree preferred OR equivalent work experience
Experience using HubSpot, Slack, SharePoint, and DevOps
Familiarity with client ticketing systems, VOIP, appointment, video, and chat software
Experience with SQL, DevExpress, collaboration software, data visualization, messaging, API, and integration tools
Technical writing experience
Knowledge of Head Start/Early Head Start
Experience using ChildPlus Software
Physical Requirements:
This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
Use of computer, telephone, and other office equipment for the greater part of the workday
Occasional travel may be required for this position
Why Procare?
Excellent comprehensive benefits packages including: medical, dental, vision plans
HSA option with employer contributions
Vacation time, holidays, sick days, volunteer personal days
401K Plan with employer match and immediate vesting
Employee Stock Purchase Plan
Employee Discount Program
Medical, Dependent Care, and Transportation FSA Plans
Company paid Short and Long-Term disability and Life Insurance
RTD EcoPass for all Denver employees
Tuition Reimbursement and continued Professional Development
Fast paced, high energy workplace environment in prime downtown location
Regular company provided meals
Salary
$23 - $25/hour DOE
Location
This position is based in our Atlanta, GA office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.