Referral Responder ( Nursing, Paramedic, RT)

Job Details

Description

Join LifeLink — Join a Life Saving Team!

About LifeLink

More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation.

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.

If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

What You’ll Do

As a Referral Responder, you will directly contribute to LifeLink’s life-saving mission. The Referral Responder supports the mission, goals, and strategic plan of LifeLink Foundation, Inc. (“LifeLink”) by serving as a primary clinical referral management professional responsible for timely evaluation, coordination, and progression of potential organ and tissue donor referrals within the service area. The Referral Responder is a skilled professional responsible for receiving and responding to donor referrals, conducting medical record review, gathering and documenting clinical and prognostic information, and coordinating referral activity with hospital teams to ensure every potential donor is evaluated consistently and promptly. The Referral Responder ensures that all activities align with organizational goals, regulatory requirements, and performance standards. Additionally, the Referral Responder collaborates with division leadership and hospital partners to support timely referral practices, appropriate escalation, effective communication, and a respectful, family-centered approach that ensures the legal next-of-kin is provided the option of donation in accordance with anatomical gift law, hospital policy, and LifeLink practice standards.

Key Responsibilities

• Maintain the highest standards of professional conduct and interpersonal relationship development, promoting a positive and collaborative work environment aligned with LifeLink’s mission, vision, and values.
• Serve as a professional and visible clinical partner to hospitals, demonstrating discretion, sensitivity, and sound judgment in high-acuity and emotionally complex environments.
• Collaborate effectively with cross-functional LifeLink teams and external partners to support timely referral response, effective communication, and consistent case progression.
• Receive, triage, and manage incoming hospital referrals; screen for donor potential and complete time-sensitive referral evaluations to determine organ and/or tissue donation suitability in accordance with LifeLink policy and applicable guidelines.
• Identify and reinforce clinical triggers and escalation thresholds; provide real-time feedback and initiate consultation or next-step planning when conditions may influence donor acceptance or case direction.
• Obtain, interpret, and document the potential donor’s medical and social history, including organ/tissue-specific factors and behavioral risk indicators, consistent with LifeLink policy and regulatory guidance.
• Conduct comprehensive medical record review and clinical synthesis (HPI, PMH, malignancy review, treatments/interventions, diagnostics) and communicate key findings to appropriate LifeLink clinical resources for decision-making.
• Evaluate and support donation pathways, including donation after circulatory death (DCD) screening and progression, consistent with LifeLink practice standards and hospital processes.
• Demonstrate understanding of legal and hospital requirements for death declaration (neurologic and circulatory frameworks as applicable) and the operational interface with donation workflow; apply working knowledge of physiologic changes associated with critical illness and neurologic death to support appropriate escalation and donor management planning.
• Communicate clearly with hospital clinicians regarding case status, information needs, anticipated next steps, and timing considerations; support a professional, responsive hospital experience.
• Identify the patient’s legal next-of-kin or legally authorized decision-maker consistent with applicable anatomical gift law and hospital documentation practices.
• Assess family dynamics and support needs (cultural, religious, emotional, informational) and coordinate appropriate LifeLink resources; demonstrate discretion and sensitivity to family circumstances, beliefs, and pr…