Hospice Office Coordinator / Scheduler

Optimal C are is where your dedication meets a rewarding career.

Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

Ready to Support Exceptional Hospice Care?

If you're an organized, detail-oriented professional who wants to play a vital role in hospice operations while working in a supportive office environment, we'd love to hear from you!

Location

Office Location: Bingham Farms, MI

Schedule

Full-time, 8:00 am – 5:00 pm, Monday through Friday

About the Role

Be the organizational backbone that keeps compassionate hospice care running smoothly. As a Hospice Clinical Coordinator, you'll play a vital behind-the-scenes role ensuring that clinical operations flow seamlessly - managing schedules, maintaining accurate systems, and facilitating communication that enables our field staff to focus on what matters most: patient care. This position is perfect for a detail-oriented healthcare professional who thrives on organization, excels at multitasking, and finds satisfaction in knowing that your work directly supports quality patient care. You'll be the central hub connecting clinical supervisors, field staff, and various departments to ensure nothing falls through the cracks.

What You'll Do

Coordinate Daily Clinical Operations

Schedule patients for daily visits, ensuring timely and appropriate care delivery

Maintain accurate daily census and patient tracking systems

Process all workflow daily to keep operations running smoothly

Answer and route phone calls promptly, connecting callers with appropriate staff

Monitor and address late, paused, or unaccepted visits to prevent care gaps

Manage Documentation and Systems

Accurately enter all necessary information into the EMR system

Scan and attach critical documents including 48-hour notices, DNRs, labs, and physician orders

Prepare dashboards and reports as requested by supervisors

Maintain various tracking systems to support quality care delivery

Ensure organized, efficient systems that support continuity of care

Support Clinical Leadership

Assist supervisor with Interdisciplinary Group (IDG) meeting preparation and coordination

Help coordinate staff meetings and distribute materials

Notify supervisors promptly of problems requiring administrative intervention

Assist in obtaining renewal requirements and managing compliance documentation

Identify opportunities to enhance workflow and productivity

Provide Field Staff Support

Assist field staff with supply requests and logistical needs

Provide technical support with tablets and other equipment

Perform field staff bag checks as requested

Respond quickly to field staff questions and provide guidance

Serve as a reliable resource for clinicians in the field

Maintain Communication Excellence

Respond to inquiries and provide accurate information about the organization

Ensure effective communication between clinical supervisors and other departments

Coordinate seamlessly across multiple teams and functions

Keep all stakeholders informed and aligned on operational matters

What We're Looking For

Required Qualifications

High school diploma or GED

Knowledge of medical terminology

Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Ability to operate computer equipment, fax, and photocopy machines

Preferred Qualifications

Associate's degree

1 year of experience in a healthcare setting

Experience with electronic medical records (EMR) systems

Essential Skills

Exceptional organizational skills with keen attention to detail

Strong verbal and written communication abilities

Excellent interpersonal skills for professional interactions with staff, patients, and caregivers

Problem-solving and conflict resolution capabilities

Ability to multitask and prioritize effectively in a dynamic environment

Composure under pressure with ability to adapt to shifting priorities

Self-directed with ability to work independently

Customer service orientation with professional phone etiquette

What Makes You Successful

You're a master organizer who can juggle multiple priorities without losing track of details. You thrive in fast-paced environments where no two days are exactly alike, and yo…