Account Manager

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

Responsibilities:

Develop and maintain strong relationships with assigned client accounts

Act as the main point of contact for clients, addressing their needs and concerns

Gain a deep understanding of clients' business objectives and provide strategic guidance and support

Identify growth opportunities within client accounts and collaborate with internal teams to implement strategies

Monitor and analyze client performance metrics

Prepare and present regular reports and updates to clients on account status and progress

Ensure timely and accurate delivery of services to clients

Resolve client issues and disputes in a timely and satisfactory manner