Technical Support Agent
Planar Systems · Hillsboro, Oregon, United States · Posted Jul 6, 2026
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Are you ready to put your skills to work in a dynamic and growing company? Are you passionate about technology and want to see video, imagery, and data come to life on big electronic canvases? Are you ready to make a difference and assist us as we help shape the way people think about and use digital signage now and into the future?
This position is located in Hillsboro, Oregon. May consider internal applicants that live outside of the Portland, Metro area.
What you'll do:
Respond effectively and promptly to customer service requests received via telephone & email.
Work with other departments in the company to streamline support for customers
Track and reproduce customer service requests using Salesforce, Microsoft D365, PLM and resources available online.
Escalate unresolved service requests and challenging support requests to the appropriate advanced technical level.
Provide effective resolution on all service requests and close the loop with customers in a timely manner.
Identify and escalate failure trends to appropriate individuals.
Provide input to ensure customer service documented processes are updated as new products are introduced and go end of life
Maintain acceptable standards of office conduct
Maintain acceptable standards of customer communication
Demonstrate ability to come to work with both timely and regular attendance
Demonstrate ability to handle stress effectively