Change & Enablement Lead (US)

We’re looking for a Change Enablement Lead to join our Enterprise Transformation team within the Delivery organization. This role is ideal for someone who thrives at the intersection of people, process, technology, and creativity — and is passionate about helping organizations successfully adopt new ways of working.

As a technology-first creative agency, we partner with clients to transform how content is planned, created, managed, and delivered at scale. The Change Enablement Lead will play a critical role in driving adoption, readiness, and value realization across enterprise transformation initiatives, with a focus on content supply chain transformation, creative operations, workflow modernization, and AI-enabled ways of working.

This is a client-facing consulting and execution role that combines strategic thinking with hands-on delivery. You’ll work closely with client stakeholders and cross-functional teams across creative, strategy, production, operations, and technology to help organizations navigate change and maximize the impact of new processes and platforms.

The ideal candidate is a strong communicator, collaborative partner, and adaptable problem solver who can simplify complexity, influence without authority, and drive meaningful organizational adoption in fast-paced environments.

WHAT YOU'LL DO

Lead organizational change management and enablement workstreams across client transformation initiatives focused on content operations, marketing workflows, and enterprise technology implementations

Partner with client stakeholders to develop and execute change management strategies that drive adoption, engagement, and long-term business value

Conduct stakeholder assessments, change impact analyses, readiness assessments, and training needs analyses to support successful transformation outcomes

Develop and deliver change and enablement plans, including communications, training, adoption strategies, and engagement activities

Support clients through people, process, and technology changes by translating complex transformation initiatives into clear, actionable plans

Facilitate workshops, stakeholder discussions, and alignment sessions across cross-functional teams including creative, production, operations, strategy, and technology

Collaborate closely with program managers, product teams, strategists, and implementation partners to integrate change management activities into overall project delivery plans

Help clients establish scalable ways of working and operational models that improve collaboration, efficiency, and content production at scale

Drive adoption and value realization for enterprise platforms and digital workflows, including Adobe Experience Cloud solutions such as Adobe Workfront, Adobe Experience Manager (AEM), and Adobe Firefly

Support AI-enabled transformation initiatives by helping teams adopt new tools, workflows, and ways of working powered by generative AI and automation technologies

Create and maintain enablement materials including communications, presentations, process documentation, training content, playbooks, and user guides

Identify organizational risks, resistance points, and adoption barriers, and recommend mitigation strategies to improve engagement and transformation success

Define and measure success metrics related to adoption, readiness, training effectiveness, and user engagement

Stay current on emerging trends in organizational change management, creative operations, content supply chain transformation, and AI-enabled workflow solutions

WHAT YOU'LL NEED

6+ years experience in organizational change management, enablement, transformation consulting, or related roles

Experience supporting enterprise technology and process transformation initiatives, ideally within digital marketing, creative operations, content supply chain, or consulting environments

Proven ability to lead organizational change efforts from strategy through execution, including stakeholder engagement, communications, training, readiness, and adoption activities

Experience working directly with client stakeholders and managing cross-functional relationships in complex, fast-paced environments

Strong understanding of change management methodologies, principles, and best practices

Ability to influence without authority, navigate ambiguity, and drive alignment across diverse stakeholder groups

Experience supporting or enabling enterprise platforms and workflow tools, with familiarity across Adobe Experience Cloud solutions preferred, including Adobe Workfront, Adobe Experience Manager (AEM), and Adobe Firefly

Hands-on experience with AI-enabled ways of working and/or implementing generative AI tools, workflows, or adoption initiatives

Excellent communication, facilitation, presentation, and storytelling skills

Strong business acumen with the ability to connect transformation initiatives to operational outcomes and business value

Ability to balance strategic thinking with hand…