Customer Service Associate

Customer Service Associate – HAECO, Inc.

HAECO, Inc. is a leading manufacturer and supplier of equipment, automation systems, and aftermarket solutions for the corrugated packaging and fenestration (window and door manufacturing) industries. We design, build, and support innovative machinery, adhesive application systems, quality control equipment, material handling solutions, and production equipment that help manufacturers improve efficiency, productivity, and product quality. Serving customers throughout North America and international markets, HAECO is committed to delivering exceptional products, technical expertise, and customer support.

Job Description:

Complete general Customer Service tasks while maintaining efficiency in Customer Service team procedures. Primary responsibilities include quoting parts, processing orders, scheduling field service, and securing existing customers on annual service contracts.

Duties and Responsibilities:

• Directly respond to customer inquiries, or delegate to appropriate internal channels
• Provide timely and efficient follow-up to customer requests/concerns
• Coordinate Services Scheduling to ensure accurate, timely appointment setting for customers
• Quote parts and process customer orders accurately and efficiently
• Enter service tickets into the ticket system, direct them to the correct department, and relay the solution back to the customer
• Secure existing customers on annual service contracts

Skills Required:

• Must be detail-oriented with strong organizational skills
• Good communication skills
• Strong familiarity with Microsoft Office applications

Produce steady income growth by:

• Developing efficient standards and practices for the Customer Service team that result in both

rapid response times and accuracy to Customer requests

• Securing annual service contracts with existing customers through proactive outreach

Pay Scale: Starting range of $17- $20 based on experience.

Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance