FBS - Vendor Experience and Support Analyst

Farmers Insurance is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, Farmers Insurance is part of one the largest Insurance Groups in the world.

About the Role

We are looking for a Vendor Experience and Support Analyst to join the Sales Support team. This is a critical function focused on enabling sales success by removing barriers in the sales process. This team ensures that sales representatives can stay focused on selling and confidently guide customers through to policy binding.

In this role, you will manage day-to-day vendor support operations while playing a key part in maintaining risk and compliance standards, supporting business controls, and driving operational efficiency. You will also contribute to projects, process improvements, and cross-functional initiatives that strengthen the overall sales support ecosystem.

This is a highly visible role that requires strong organization, analytical thinking, and the ability to collaborate across multiple stakeholders in a fast-paced environment

What You’ll Do

Manage day-to-day vendor operations, including billing reconciliation, performance reporting, and system access provisioning/remediation

Coordinate meetings, monitor calls, and facilitate resolution of technology-related issues with appropriate teams

Support the implementation and oversight of risk and compliance initiatives, ensuring alignment with internal policies and regulatory requirements

Serve as a first line of defense by monitoring business controls and identifying risks or control gaps

Conduct business control self-assessments and support process governance and documentation efforts

Partner with Legal, Compliance, Internal Audit, and Risk teams to ensure proper adherence to frameworks and controls

Identify control failures, provide recommendations, and support remediation planning and execution

Assist with regulatory and litigation-related requests, ensuring proper documentation and response

Support process improvement initiatives and contribute to strengthening operational workflows

Analyze data and generate insights to improve reporting, vendor performance, and business decision-making

Collaborate with cross-functional stakeholders to support projects, programs, and ad-hoc initiatives

Create and present reports and materials to support leadership decision-making