Senior Consultant, CX Research & Survey Methodology

Senior Consultant, CX Research Survey Methodology

About Technical Assent

Technical Assent is a federal consulting firm that helps government organizations improve services, programs, and mission outcomes through human-centered design, customer experience, research, analytics, and practical implementation support. We work with federal clients to understand customer and employee needs, measure experience, generate actionable insights, and help leaders make evidence-based decisions.

Position Summary

Technical Assent is seeking a Senior Consultant to lead customer experience, employee experience, survey research, and applied social science research projects for federal clients. This role is designed for an experienced research professional who can independently develop research plans, design survey instruments, guide sampling and analysis approaches, oversee survey implementation, interpret findings, and advise clients.

The successful candidate will combine applied research judgment with practical consulting delivery. They should be comfortable designing defensible research approaches, working hands-on with survey and analytics platforms, leading client conversations, supervising junior staff, and translating data into clear insights and recommendations.

This is not an academic research role. It is an applied consulting role for someone who can use strong research methods to help government clients make better decisions, improve services, and measure customer, employee, and stakeholder experience.

Responsibilities

The Senior Consultant will lead and support federal CX, EX, and applied research projects by performing responsibilities such as:

Designing research plans for customer experience, employee experience, program evaluation, stakeholder research, and public-sector service improvement projects.

Developing survey instruments, sampling approaches, analysis plans, reporting frameworks, and data collection strategies.

Advising clients on research design, survey methodology, question wording, response options, sampling, weighting, statistical testing, qualitative coding, and interpretation of results.

Leading or overseeing survey configuration, testing, fielding, monitoring, and quality assurance in Qualtrics and related platforms.

Translating client goals and program questions into practical research designs and measurable constructs.

Developing data analysis approaches that may include descriptive statistics, cross-tabulations, segmentation, trend analysis, statistical comparisons, weighting, open-ended response coding, and mixed-methods synthesis.

Creating or overseeing creation of dashboards, reports, briefings, codebooks, data files, and executive-ready findings using tools such as Excel, Qualtrics dashboards, Power BI, Tableau, or similar platforms.

Interpreting quantitative and qualitative findings and translating them into clear implications, recommendations, and decision support for federal leaders.

Leading client meetings, research design discussions, working sessions, briefings, and status updates.

Managing research workstreams, coordinating junior staff, reviewing deliverables, and ensuring work is accurate, useful, and delivered on schedule.

Supporting project managers with scope, schedule, level-of-effort planning, risks, assumptions, and delivery quality.

Helping develop reusable methods, templates, quality control practices, and documentation standards for Technical Assent’s research and survey work.

Supporting proposals, capture efforts, past performance writeups, solutioning, or technical approaches from time to time.

Contributing to a consulting culture focused on practical insight, methodological rigor, client trust, and measurable mission impact.

Required Qualifications

At least 5 years of directly relevant experience in survey research, customer experience research, employee experience research, social science research, market research, program evaluation, user research, public policy research, or related applied research work.

Experience designing and executing applied research studies from research questions through data collection, analysis, reporting, and recommendations.

Hands-on experience with Qualtrics, including survey design, configuration, testing, distribution, data exports, and/or dashboards.

Experience developing survey instruments and advising on question wording, logic, response scales, respondent experience, and data quality.

Experience developing or implementing sampling plans, analysis plans, statistical testing approaches, weighting approaches, qualitative coding methods, or mixed-methods research designs.

Experience analyzing survey or research data and developing clear findings, implications, and recommendations.

Proficiency with Microsoft Excel and experience using Qualtrics dashboards, Power BI, Tableau, or similar reporting and visualization tools.

Ability to lead client conversations and explain research methods, findings, tradeoffs…