Senior Technical Account Manager

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

About Incode

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

The Impact You’ll Make

As a Strategic Technical Account Manager for Tier 1 Financial Services, you own the most complex, highest-stakes technical relationships in the company. Your accounts are global institutions — major banks, card networks, and fraud organizations — operating in regulated environments where identity verification failures have direct financial, legal, and reputational consequences. You operate as Incode's technical authority at the executive level. You're trusted by Bank CISOs, Heads of Fraud, and Platform Engineering leaders. You translate ambiguous regulatory and architectural problems into concrete delivery plans. You don't escalate to engineers — you coordinate them. You don't wait for incidents — you prevent them.

This is not a typical TAM role. A successful Strategic TAM at Incode understands the full software stack — comfortable coding front-end customizations, creating integration samples and diagrams, debugging complex issues, performing deep-dive data analysis, and producing custom reports.

What You’ll Own Drive

Executive-Level Technical Partnership

Serve as Incode's primary technical authority, dedicated to one or more Tier 1 FinServ accounts — credible in conversations with CISOs, Heads of Fraud, VP-level Platform Engineering, and Compliance leadership.

Own the technical account relationship end-to-end: architecture reviews, roadmap alignment, risk posture, and long-term platform strategy.

Partner with Account Directors on commercial strategy — translate technical health into retention and expansion signals.

Full-Stack Technical Ownership

Maintain deep working knowledge of customer integration architectures: Web and Mobile SDK on the front end; REST, webhook, async architectures, SQL, logs/tracing, and AWS deployment models on the back end.

Conduct formal architecture reviews and production readiness assessments for new deployments and major changes.

Identify integration risks, performance bottlenecks, and security exposure before they surface in production.

Enterprise Operational Discipline

Own formal change and release management for your accounts — upgrade windows, test plans, customer communication, and rollback procedures.

Lead BCP and multi-region readiness assessments; ensure your accounts can meet their regulatory RTO/RPO obligations.

Run incident response for your accounts: lead technical bridges, manage executive communication, drive post-incident reviews, and own the remediation plan.

Maintain documented operational runbooks for each account — not just for yourself, but to ensure continuity

Security Compliance Fluency

Operate fluently in regulated environments: SOC 2, PCI DSS, GDPR, CCPA, PIPEDA — you understand what these frameworks require of Incode's platform and your customers' integrations.

Support security reviews, vendor assessments, and penetration test responses for your accounts.

Understand and advise on SDK injection threat modeling — the attack surface specific to client-side identity verification.

Familiarity with ML model governance in regulated environments: model versioning, bias auditing, explainability requirements, and compliance obligations when AI-driven decisions affect financial access.

Serve as the technical voice in compliance conversations so Account Directors and Legal aren't navigating alone.

Product Intelligence Escalation Coordination

Synthesize patterns across your accounts into specific, actionable product feedback —bring Engineering and Product the signal they can't get from tickets.

Coordinate internal technical resources (SE, Engineering, Security, Support) proactively, not reactively.

Identify platform gaps that create risk …