AI Enablement Specialist

We're looking for an AI Enablement Specialist to help MeanPug build and deploy AI-powered workflows across the company. Your initial focus will be on our new intake function, specifically building and configuring AI voice agents to handle overflow inbound calls for law firm clients. Over time, this role expands into broader AI initiatives across our agency: internal automations, client-facing tools, and operational workflow improvements.

This is a hands-on builder role. We're not looking for someone who can advise on AI strategy at a high level. We need someone who can actually get in and build things, integrate platforms, and iterate quickly based on real-world results.

What you'll do

Near-term: intake AI

Build and configure AI voice agents for inbound call handling, working closely with our Legal Intake Manager to ensure conversations meet client qualification standards

Integrate voice agent platforms with law firm CRMs, intake systems, and call tracking tools

Design and iterate on call flows, qualification logic, escalation triggers, and handoff protocols

Monitor voice agent performance and continuously improve based on call transcripts, conversion data, and client feedback

Longer-term: broader AI enablement

Identify and build automation workflows that eliminate repetitive internal tasks across the agency

Develop AI-powered tools and integrations that improve how our teams deliver work for clients

Evaluate and recommend new AI platforms, tools, and approaches as the space evolves

Document what you build so the team can maintain, iterate, and scale it without you being the bottleneck