Sr. Customer Service Representative

Customer Service Representative

Onsite | East Hartford, CT

Pay: $19.94/hr W2 | Mon–Fri | Weekends Off

3-Month Contract-to-Hire

Join our team as a Sr. Customer Service Representative, serving as the first point of contact for customers via phone. You’ll handle inquiries, assist with account access and password resets, and ensure timely, high-quality call resolution while maintaining a positive customer experience.

Key Responsibilities:

• Respond to consumer inquiries and provide accurate program information.
• Assist with password resets and account issues.
• Document all interactions and escalate as needed.
• Meet performance goals for quality and service.

What You Get:

• Full-time role with paid training
• Weekends off, great work environment
• Career growth opportunities and full benefits

What You’ll Bring:

• Strong communication and problem-solving skills
• Customer service or call center experience
• Ability to multitask and stay calm under pressure
• High school diploma (or higher) and 35 WPM typing speed

Job Type: Contract

Pay: $19.94 per hour

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• East Hartford, CT 06108 (Preferred)

Work Location: In person