Spanish Speaking Customer Service Agent - Work In Athens, Greece

Spanish Speaking Customer Service

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most trusted and respected international recruitment and BPO firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of candidates in rewarding roles throughout Europe, we are committed to delivering a seamless, supportive, and transparent recruitment experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a lifestyle you love.

Job Overview

Mercier Consultancy Group is currently seeking a passionate and professionally driven individual to fill a Spanish Speaking Customer Service position in Greece, based on-site in the vibrant city of Athens. This is a fantastic opportunity for fluent or native Spanish speakers to launch or advance their career within the fast-paced and ever-evolving Social Media industry. If you are searching for exciting Spanish-speaking jobs that combine professional growth with an extraordinary Mediterranean lifestyle, this role is your perfect match — making it one of the most compelling jobs in Greece available today.

Key Responsibilities

Deliver outstanding customer support to Spanish-speaking users of a leading Social Media platform, responding to inquiries via chat, email, and phone in a timely and professional manner.

Assist users with account-related issues, platform navigation, content settings, and general Social Media platform functionality.

Review and moderate user-generated content in accordance with community guidelines and Social Media platform policies, ensuring a safe and positive online environment.

Identify, escalate, and document complex or sensitive cases related to Social Media content violations, privacy concerns, or account security issues.

Provide accurate information and tailored guidance to users regarding platform features, policy updates, and best practices for Social Media engagement.

Collaborate closely with internal teams and team leaders to ensure consistent, high-quality customer experiences aligned with Social Media brand standards.

Log all customer interactions accurately within the CRM system, maintaining detailed and up-to-date case records.

Continuously develop product knowledge and stay informed on the latest Social Media trends, platform updates, and customer support best practices.