Facility Cleaner

Company Overview:

The driving force behind the success of Four Seasons is its people. A group of individuals who are dedicated to continual self-improvement, constantly pushing themselves to achieve higher goals and treating others with the same respect they seek in return. Our team members across the globe come together to craft exceptional experiences for our clients, residents, and partners by embracing a commitment to luxury combined with authentic compassion. We understand that the most effective way to empower our employees to deliver these exceptional guest experiences is by providing a world-class employee experience and promoting a company culture that is second to none.

Role and Responsibilities:

The Facility Cleaner plays a key role in ensuring the cleanliness and maintenance of public and employee areas. This position is responsible for keeping all spaces within the facility immaculate and organized, contributing to a superior guest experience. Key responsibilities include:

• Performing rigorous cleaning activities to maintain the cleanliness of public areas and spaces used by employees.
• Ensuring cleanliness by tidying, vacuuming, and dusting public spaces.
• Inspecting and cleaning mirrors, furniture, floors, ashtrays, elevators, and doors to maintain a mark-free appearance.
• Disposing of all trash from designated areas promptly and efficiently.
• Monitoring inventory levels and cleanliness in both public spaces and staff areas as outlined by management.
• Cleaning and maintaining public restrooms, ensuring they are tidy and sanitized on a regular basis (at least once per hour).
• Assisting visitors and staff by responding to questions and providing helpful information.
• Conducting regular checks to ensure that public spaces are clean and well-maintained.
• Sanitizing employee washrooms, including those near the pool area.
• Drafting work orders for any maintenance issues observed and submitting them to the Housekeeping Department.
• Inspecting guest elevators to ensure cleanliness, including carpets, mirrors, and brass fixtures, and performing necessary cleaning tasks.
• Carrying out additional duties as assigned by Housekeeping Managers.
• Inspecting outdoor areas such as driveways and paths to ensure they remain clean and free from debris.
• Maintaining a high standard of personal appearance by keeping uniforms clean and presentable.
• Signing off on work sheets and ensuring all tasks are completed as required.
• Obtaining a master key at the beginning of the shift, reporting any issues immediately, and returning the key at the end of the shift.
• Familiarizing yourself with Emergency, Fire, and Safety Procedures to ensure readiness in case of an emergency.
• Transporting necessary tools, keys, and materials to designated areas as directed.
• Establishing and maintaining positive working relationships with colleagues and supervisors.
• Adhering to professional behavior, codes of conduct, and fire safety rules at all times.
• Arriving at work on time and following the schedule, notifying the Supervisor in advance if unable to attend work.
• Following all prescribed Category One and Category Two Work Rules and Standards of Conduct as outlined in the EmPact system.

Required Skills and Experience:

• A high school diploma or relevant experience is preferred.
• Previous experience in Housekeeping is a plus.
• Ability to communicate effectively in English (reading, writing, speaking).

Preferred Qualifications:

• At least one year of prior experience in the hotel industry or a similar role.
• Aptitude for effectively conveying information via phone and in person.
• Flexibility to work all shifts, including weekends and holidays.

Compensation and Benefits:

• Hourly Rate: $28.17
• Medical/Dental/Vision Insurance
• 401(k) plan designed to support retirement savings with company match.
• Employee Assistance Program to provide support for personal well-being.
• Life Insurance to provide financial protection for employees and their families.
• Complimentary accommodation nights and discounted rates at other Four Seasons properties.
• Free on-site parking for all employees.
• Tuition reimbursement and financial support for professional development.
• Opportunities for career growth and advancement within the company.

About Four Seasons:

Four Seasons is a global leader in hospitality, providing exceptional guest experiences through a dedicated and passionate team. We are committed to delivering excellence in every aspect of our business and fostering a work culture that emphasizes respect, growth, and well-being. Our commitment to excellence extends beyond our guests to our employees, as we work hard to create a supportive environment that allows each team member to thrive both personally and professionally.