Dispatcher NEEDED ASAP!! Overnight

Dispatcher

Veolia has acquired Clean Earth. As Clean Earth completes its integration into Veolia, recruiting and hiring for this role is being managed in partnership with the Clean Earth talent acquisition team.

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each CSR on a daily basis in the interest of efficient customer service. The Dispatcher also monitors compliance with company policies and federal and state regulations. Communicate driver issues with Customer Service, Transportation Supervisor and/or Facility Manager.

Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.

Provides highest level of customer service to all customers in line with Customer 1st objectives.

Assist walk-in customers area.

Ensure handheld entry back-up to mobile hub. Resolve/escalate issues related to handhelds/mobile hub.

Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, barcode labels.

Review and updates routes, new customers based on daily communication, reroutes existing customers as required.

Download PDTs from previous night.

Monitors Company policies and procedures, communicating to staff, as necessary.

Communicate performance standards and objectives.

Monitors operations and work of all CSRs.

Perform any other administrative duties assigned by management.

High school diploma or GED

One or more years of experience as an Administrative Assistant

Skills to use or ability to quickly learn programs and systems required for the job (Salesforce CRM, JJ Keller, Atlas routing software)

Demonstrates knowledge of computer software applications to include spreadsheets and word processing.

Periods of sitting at a desk and working on a computer

Visual acuity - Must have close visual acuity to perform activities such as, preparing and analyzing data and figures, viewing a computer terminal, extensive reading, filing papers, operating a vehicle, etc.

Comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, tuition reimbursement, paid volunteering and more. In addition, commencing no later than January 1, 2027, benefits package will include participation in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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