Service Operations Manager

Magnolia Home Inspections is a leading due diligence consulting firm that provides confidential, high-caliber property assessments for high-net-worth clients, with a focus on privacy, professionalism, and precision. We operate with clarity, growth, and purpose at the core of our business — building high-performing teams that deliver with excellence and communicate with integrity.

This isn’t just a job. It’s a calling for a coach and operational leader who sees service not as a checklist, but as an opportunity to shape trust, elevate performance, and drive long-term value. We are deeply committed to preparing our team to lead with confidence and execute with excellence, especially in high-stakes environments.

Your Purpose

To develop a competitive, confident field team through hands-on coaching, clear operational systems, and a culture of continuous improvement. As Service Director, you will bridge field execution with leadership vision — championing Magnolia’s standards, supporting real-time needs, and guiding the team toward a common standard of excellence. This is a high-impact leadership position, with a direct mentorship path to a future COO role for the right candidate.

Key Responsibilities

Team Coaching & Field Support

Serve as a trusted coach and operational mentor for our inspection team, both individually and in group settings.

Help team members navigate setbacks, celebrate achievements, and grow in their craft.

Provide hands-on direction during high-stakes or fast-moving field conditions.

Create frameworks for feedback, accountability, and confidence building.

Operational Oversight & Vendor Management

Own service execution across multiple assets, vendors, and field partners — ensuring all inspections meet or exceed Magnolia’s standards.

Implement preventive maintenance protocols and technical SOPs

Lead cross-functional collaboration with contractors and vendors to manage performance, quality, and cost.

Strategic Collaboration with Leadership

Partner with our founder to:

Translate feedback from the field into actionable initiatives.

Drive strategic growth plans for education, compensation, and performance incentives.

Troubleshoot systemic issues and recommend innovative field solutions.

Align day-to-day operations with long-term vision and company culture.

Culture, Commercial Growth & Leadership Development

Collaborate with the Sales Director to recognize performance milestones and promote team wins.

Contribute to expansion strategies, team growth planning, and long-term service innovation.

Be a culture builder: uphold the brand promise, foster trust, and inspire excellence.

Who You Are

A coach at heart — committed to raising the bar, not just hitting it.

A tactician and a strategist — capable of solving real-time problems while keeping the big picture in view.

A confident communicator with experience leading distributed teams in high-performance settings.

Technically fluent in service delivery environments: maintenance, inspections, or asset management.

Energized by clear goals, professional standards, and high-stakes execution.

Humble, driven, and ready to grow — with a clear appetite for long-term leadership.

Why Magnolia

A mission-driven culture centered around personal and professional growth.

Direct mentorship from the Founder with a three-year track to COO for top performers.

Competitive compensation package with leadership incentives.

Comprehensive benefits, including 401(k), healthcare, and continuing education stipend.

A high-trust, entrepreneurial environment where your decisions and leadership matter.

Ready to Lead from Within?

This is your opportunity to be more than a manager. If you’re a leader with vision, a coach with clarity, and a builder of elite teams — we invite you to apply and take your next step toward executive leadership with Magnolia.