Operations Administrative Assistant

The Role

ABM operates around 20 BIGGBY COFFEE locations across Michigan and Ohio. We are hiring an Operations Administrative Assistant out of our Lansing office. You are the bridge between the office and our stores, the first call when a manager or operations team member needs something. It is a busy role with a lot of moving parts, and a great fit for someone who likes solving problems and keeping things organized.

What You Will Do

• Run the front desk: phones, email, walk-ins, mail, and filing
• Daily reporting and data entry into our office spreadsheets
• Respond to and report on Google reviews
• Process employee documentation between Connecteam and PayCor
• Coordinate maintenance and vendor requests across stores
• Build and upload monthly forecaster and quarterly goal sheets
• Set up meeting agendas and recap notes
• Support software rollouts (Voysly, Indeed) and SOP creation
• Cross-train at the barista level in our stores during your first 90 days

What We Are Looking For

• Organized, detail-oriented, and reliable
• Strong communicator on the phone and in writing
• Comfortable with computers, especially Excel and Outlook
• Self-starter who can work independently once trained
• 1+ year of administrative or customer service experience preferred

Logistics

Pay: $16.00 to $20.00 per hour, based on experience

Schedule: Full-time or part-time

Location: In person, Lansing, MI 48911

Benefits

Health, dental, and vision insurance. HSA. 401(k) with matching. Paid time off. Flexible schedule. Employee discount. Professional development assistance.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Experience:

• Administrative: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Management: 1 year (Preferred)

Ability to Commute:

• Lansing, MI 48911 (Required)

Ability to Relocate:

• Lansing, MI 48911: Relocate before starting work (Required)

Work Location: In person