Bilingual Customer Service Representative - Medicaid, SNAP, and TANF Applications

**Overview:**

We are seeking a highly skilled and empathetic Bilingual Customer Service Representative to join our team. As a representative, you will provide exceptional customer service to clients, responding to complex concerns and inquiries regarding eligibility guidelines, policies, and access to care issues. You will work in a remote environment, processing workflow documents, guiding applicants through Medicaid, SNAP, and TANF application processes, and ensuring excellent customer service. **Responsibilities:**

• Provide callers with informed and objective responses to complex concerns regarding eligibility guidelines and policies, access to care issues, and escalated concerns. * Respond effectively to all forms of inbound and outbound contacts. * Process workflow documents, including income, identity, and other eligibility verification documents. * Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns. * Guide applicants through the Medicaid, SNAP, and TANF application processes. * Provide clear and accurate information about program eligibility criteria. * Ensure excellent customer service by addressing client concerns with patience and professionalism. * Document interactions, notate applications, and work across multiple systems to process eligibility. * Maintain a high standard of confidentiality. **Qualifications:**
• High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience. * Must be fluent in English and Spanish. * Must be able to read, write, and speak in English and Spanish. * Ability to work independently in a remote environment. * Strong communication skills, both verbal and written. * Must be willing and able to accept a limited service position. * Must be willing and able to attend training for 6 weeks on camera with no absences from 8:00am-4:30pm EST, Monday-Friday. * Must be willing and able to work a full-time shift during the hours of operation (8:00am-7:30pm EST Monday-Friday, 9:00am-12:00pm EST Saturday). **Benefits:**

As a Maximus employee, you will have access to a comprehensive benefits package, including:

• Health insurance coverage
• Life and disability insurance
• Retirement savings plan
• Paid holidays and paid time off
• Opportunities for professional growth and development
• Competitive salary range: $18.46 per hour