Account Manager Remote in Upstate NY

Overview The Account Manager is responsible for managing client relationships and driving sales growth. In some territories, this position may oversee a team of service personnel and therefore requires the ability to balance strategic sales objectives with operational team leadership to ensure exceptional customer satisfaction and service delivery.

Responsibilities Build and maintain strong relationships with existing and prospective customers

Develop and execute sales strategies to achieve revenue and profitability targets

Identify new business opportunities and expand market share within assigned territory

Conduct sales and technical presentations with demonstrations to showcase RMC solutions

Negotiate contracts and manage customer expectations to ensure long-term partnerships

Create customer solutions proposals including service, technology, and chemicals, along with professional presentations

Structure and communicate plans, progress, and results on a regular basis to the different RMC stakeholders

Provide market intelligence to marketing management

Create and maintain sales activity pipeline according to existing company procedures, using CRM software

Provide customer accounts with regular revenue re-forecasts vs original plans

Lead overall customer experience and coordinate as needed with local sales and service teams

Deliver business reviews including KPIs to customers, either in person or remotely

Champion safety awareness & compliance with RMC team, prospects and existing corporate accounts

Service Management Lead and manage service technicians to deliver exceptional on-site customer support

Coordinate service schedules as needed, ensuring timely delivery of on-site services and solutions

Train, mentor, and develop service team members to enhance technical and customer service skills

Monitor service team KPIs and provide feedback to ensure alignment with company standards

Provide guidance on troubleshooting equipment and chemical application issues

Conduct on-site evaluations to ensure the effectiveness of implemented solutions

Oversee inventory management and ensure service team members have the necessary tools and resources

Stay informed about industry trends, competitors, and emerging technologies

Perform similar/related duties as needed

Education/ Licenses or Certification Bachelor's degree in chemical engineering, Business Administration, or related field (preferred)

Valid driver's license

Experience 3-5 years in Account Management and Service of Water Treatment required

Skills Able to build professional customer presentations using MS Office tools

Solution selling and negotiation

Ability to understand P&L, with strong attention to detail

CRM software

Competencies Strategic agility

Leadership

Business acumen

Change management

Effective listening

Ability to develop trust & relationships

Priority management

Effective communication and interpersonal skills

Problem Solving

Physical Requirements / Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a hands-on field sales and service position that requires the majority of time spent in the field servicing customers and making sales calls to prospects. Additional requirements below.

Ability to transport RMC chemical products and equipment (pushing, pulling, and lifting- approximately 50 lbs.).

Travel is required and may include extended drive times and overnight stays based on assigned territory

Sit or stand for extended periods of time

Walking extended distances in a factory environment, sometimes on wet surfaces

Ability to climb ladders

Efficient use of hand tools for installing and servicing equipment

Visual acuity necessary to utilize a computer monitor and ability to operate general office equipment throughout the course of a normal workday

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