IT Operations and Systems Administrator - Work From Home / Dayshift

We are seeking an IT Operations & Systems Administrator to provide hands-on support for day-to-day IT operations, Microsoft 365 administration, endpoint management, and service desk activities. Working closely with the IT Manager, this role will ensure reliable IT services, maintain accurate documentation and asset records, support cybersecurity and compliance initiatives, and drive continuous improvements in IT processes and user support.

Provide first-line IT support for users, devices, applications, and access requests.

Administer Microsoft 365 services, including user accounts, permissions, Exchange Online, Teams, SharePoint, and OneDrive.

Manage identity and access processes, including onboarding, offboarding, MFA, and permission reviews.

Troubleshoot and maintain endpoints, software, hardware, and connectivity issues while tracking assets and licences.

Manage and resolve support requests through Jira Service Management or similar ITSM platforms.

Maintain accurate IT documentation, records, knowledge articles, and standard operating procedures.

Support vendor coordination, incident and change management, cybersecurity, compliance, and continuous improvement initiatives.