UKG Pro WFM Specialist (Advanced Scheduler)

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Advanced Scheduler is responsible for developing and supporting the design, development, and optimization of complex staff schedules. This role ensures payroll related coding are aligned with operational needs, compliance, organizational policies, union and regulatory requirements.

This position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization. This position will act as a liaison between business teams, application vendors and IT for system integration, enhancements, and issue fixes. This position will be responsible for translating complex business needs and making recommendations. This role will provide guidance to the project team and facilitate key project meetings, communications, and working sessions.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

Serve as subject matter expert for workforce management and scheduling systems.

Design, develop and continuously optimize complex staff schedules to support operational efficiency, staffing needs, volumes, demand, operational requirements, and labor cost management.

Participate in workforce management configurations, implementations, modifications and upgrades of time and attendance initiatives including gathering and defining requirements, gap analysis, design, development and support.

Conduct configuration and testing for new scheduling features, enhancements, and upgrades.

Ensures data integrity and audit readiness for scheduling, punch data, pay rules, and labor allocation.

Partners with Clinical Operations and other leaders to align scheduling practices with staffing policies, union rules, and productivity targets.

Provides advanced troubleshooting and escalated support for critical scheduling and timekeeping issues.

Creates detailed functional and technical design documents, including test plans, test cases, user training documents and implementation documentation.

Ensure accurate payroll-related coding within schedules, maintaining compliance with organizational policies, procedures and regulatory requirements.

Coordinates release management, including configuration changes, regression testing, and migration activities.

Upholds system governance standards and change-control processes.

Delivers system training and guidance for leaders, superusers, and schedulers.

Analyzes complex data or facts and summarizes and presents findings in a compelling way.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities, as well as possession of any required licenses or certifications, is qualifying .

• Education : Bachelor's Degree in Information Systems, Computer Science, Finance, Business Administration or related field.
• Experience : Five (5) years of experience in UKG PRo WFM advanced scheduling.

Experience leading complex system configurations, upgrades, and cross-functional implementations.

Experience in troubleshooting, root-cause analysis, and translating operational needs into system solutions.

Experience working with payroll, timekeeping, and integrations in a healthcare or union environment.

• License/Certification : none.

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

• Knowledge of payroll systems configuration, payroll structures, and business processes.
• Ability to interpret timekeeping data and translate into actionable insights.
• Strong time management and organization skills. Ability to plan, organize, prioritize, work independently and meet deadlines.
• Ability to conduct research and analysis, interpret regulations or policies, reach conclusions, and…