Front Desk Agent

Hotel Front Desk Agent

Homewood Suites by Hilton

Southington, CT

Summary of Position

First impressions mean everything! What you do the second a guest walks through the doors sets the expectation for the rest of their stay. As a Front Desk Reception agent, you'll have every opportunity to "make someone's stay" by making their day.

Key Responsibilities

• Work in a fast‑paced environment with lots of guest interaction
• Demonstrate a true desire to satisfy the needs of others

Key Qualifications

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for AM/PM shifts, weekends and holidays
• Must have a high school diploma or equivalent
• An Accounting background is preferred but not required
• Attention to detail and the ability to compile facts and figures
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs), and occasionally lift luggage up to 50 lbs
• Ability to communicate effectively and courteously over the telephone and in person
• Requires strong command of the English language (speaking, reading, writing)
• Operation of Briad systems and software, in addition to general office equipment

Benefits

• Advancement opportunities – we promote from within!
• Medical (for Full Time Associates)
• 401(k)
• Flexible schedules
• Teammate Assistance Fund
• Stability
• Competitive wages
• Fun, energetic work environment

Equal Opportunity Employer

We are an equal opportunity employer. All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, or use of a guide or support animal because of blindness, deafness, or physical handicap or the presence of disabilities.