Product Manager — AI

Overview

Esri is enhancing the ArcGIS system with new AI capabilities that improve automation, expand GeoAI tools and models, strengthen productivity features, and deepen platform integrations across desktop, web, mobile, and enterprise environments. The Product Manager in this role will lead core product management activities that include roadmap development, customer research, internal cross-functional collaboration, partner engagement, and launch planning, all with a focus on delivering responsible and impactful AI across ArcGIS. You will also play a key role in advancing AI app strategic initiatives that will empower users to create and operationalize ArcGIS AI components.

Responsibilities

Translate customer needs, market opportunities, and competitive signals into structured product requirements, problem statements, and a prioritized roadmap that balances innovation, feasibility, and customer trust

Collaborate with software development through the full lifecycle of AI products

Engage partners, distributors, and global business development to expand adoption of AI capabilities, support joint-solution development, and gather customer insights from diverse markets

Develop and support launch plans with Product Marketing by crafting messaging, writing value propositions, building demos, producing enablement materials, and supporting events

Support Sales, Software Engineering, and Product Marketing with competitive guidance, demos, RFP and RFI responses, and leadership on pricing

Lead and direct customer-facing programs including early adopter programs, betas, advisory sessions, roadmap reviews, and strategic briefings

Maintain actionable feedback loops with Support, Sales, and other teams to identify friction points and opportunities, and synthesize patterns into Productboard for prioritization

Implement operational excellence by maintaining metrics dashboards, and cross-team communication rhythms that support high-quality delivery

Collaborate with Legal, Security, Privacy, and IT to ensure compliance, data sovereignty, accessibility, and responsible AI governance are built into features and user scenarios

Provide internal enablement to increase organizational understanding of AI capabilities

Represent Esri and your product areas at conferences, webinars, user groups, partner summits, and technical communities, communicating product strategy and best practices in geospatial AI

Work closely with engineering, design, and AI platform teams to define technical requirements, choose model integration patterns, validate evaluation metrics, design guardrails, and ensure assistants and agents perform reliably in alignment with Esri AI principles

Requirements

2+ years in product management, product engineering, technical support, or a similar technical role

Proven ability to define product strategy and collaborate with engineering and design to deliver customer-facing capabilities

Strong written, verbal, and presentation skills for both technical and non-technical audiences

Ability to translate complex GIS and AI workflows into clear, actionable product requirements

Hands-on experience shipping AI-powered features (for example, LLM applications, code assistants, automation) or direct collaboration with teams building them

Travel: 10–20% for strategic meetings, customer visits, conferences, and partner engagements

Bachelor's degree in GIS, computer science, engineering, or a related field

Recommended Qualifications

Experience with geospatial technologies and the ArcGIS system, including common GIS data models and workflows

Familiarity with responsible AI practices such as trust, transparency, evaluation, telemetry, and data governance

Experience engaging customers, partners, or distributors in roadmap, adoption, and technical enablement discussions

Background working in enterprise software and cross-functional product organizations

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$95,160 $157,456 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our miss…