IT Infrastructure Analyst

The IT Infrastructure Analyst is responsible for supporting, maintaining, and enhancing the IT infrastructure of Senior Flexonics. This role includes the installation, troubleshooting, and repair of hardware, software, and network systems to ensure optimal performance and availability. The Technician will work closely with other IT team members to provide support for end-users, manage data storage solutions, monitor and maintain network performance, and maintain security protocols.

KEY RESULTS AREAS

Hardware and Software Support

Install, configure, test, and maintain Windows operating systems, application software, and system management tools.

Diagnose and troubleshoot hardware and software issues for network devices, desktops, laptops, and servers.

Perform scheduled and emergency maintenance on IT hardware, including network equipment, desktop and server repairs, upgrades, and replacements.

Network Management

Assist with network infrastructure setup, monitoring, and troubleshooting (e.g., switches, routers, firewalls, wireless access points).

Monitor network performance to identify bottlenecks, threats, or areas for improvement.

Support VPN connections, remote access, and wireless network configurations.

System Administration

Perform routine checks and maintenance on Windows servers, backup systems, and storage.

Monitor system performance and implement performance tuning.

Manage user accounts, permissions, and access control for IT resources.

Data Backup and Disaster Recovery

Implement and manage data backup systems to ensure regular and secure backups of critical company data.

Assist in the development and testing of disaster recovery and business continuity plans.

Security and Compliance

Support cybersecurity initiatives by implementing security policies and maintaining firewall, antivirus, and endpoint security solutions.

Monitor network and system activity to detect and prevent security breaches.

Assist in maintaining compliance with industry standards (e.g., ISO, GDPR).

Documentation and Reporting

Document configurations, processes, and any system changes for future reference.

Maintain records of hardware and software inventory and track asset lifecycle.

Generate regular reports on system and network performance and incidents.

Project Assistance

Support IT projects related to infrastructure upgrades, system migrations, and deployments.

Coordinate with vendors and service providers for project support or equipment needs.

Customer Service and Technical Support

Everyone is your customer in the business - responsible for all IT issues for all internal customers and equipment.

Assist in training for all new hires, and current hires in all areas of IT

Provide technical support to employees in person, via phone, or remotely to resolve IT-related issues.

Act as a point of contact for IT-related queries and provide guidance on best practices.

Collaborate with other IT team members to ensure prompt and efficient service.

EXPERIENCE

2+ years of of experience in IT support, infrastructure, or network administration

with 1+ years of IT experience in manufacturing environment

Knowledge with Web Filter and Network Security

Experience with Cisco Switches, Wireless, and Cisco ISE

Must have experience in VOIP Phone Systems, Firewalls, and VPN.

Knowledge of SANS, Backup Systems, Exchange 2016-2019, Security Gateways, endpoint Security

Knowledge in Security/Patch Management Help Desk System experience

SKILLS AND COMPETENCIES

Technical Skills:

Proficiency with Windows operating systems.

Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs).

Knowledge of cloud computing environments (e.g., Azure) is a plus.

Experience with virtualized environments (e.g., Hyper-V).

Basic understanding of cybersecurity best practices.

Problem-Solving:

Strong troubleshooting skills to diagnose and resolve technical issues efficiently.

Ability to think critically and respond to issues quickly under pressure.

Customer Service:

Excellent communication skills and a customer-oriented attitude.

Ability to explain technical information in simple terms to non-technical users.

Sense of Urgency & Customer-First Mindset

Results Orientation, Strategic Thinking & Problem Solving

Lead without Authority & Self Accountability

Organizational Skills:

Strong attention to detail and documentation.

Ability to prioritize tasks effectively and work independently or as part of a team.

The expected salary range for this position is $65-90K per year. Final compensation will be based on experience, qualifications, and other relevant factors.

In addition to base pay, we offer a comprehensive benefits package, which may include medical, dental, and vision insurance, Dependent Care FS, HSA or FSA, 401(k) plan with company match, paid time off (vacation, PTO, and holidays), short-term and long-term disability insurance, life insurance, employee assistance program (EAP), Identity Theft Protection, ARAG. Benefits eligibility and details may vary …