Associate Director, Client Partnership

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE:

Client Partners at DEPT® lead on all the creative work we deliver for a suite of clients and they sit in our structure alongside the other ‘Directors’ (e.g. Creative, Design). We expect an Associate Director, Client Partner to be an expert in truly understanding the clients in their portfolio’s business, challenges, goals, and SWOT. You'll represent DEPT® to our clients, adding value to relationships beyond organizational skills, doing a mixture of account management and strategic planning.

This is a remote, US-based role. However, candidates must work East Coast business hours due to collaboration with our UK team.

WHAT YOU’LL DO:

CLIENT MANAGEMENT

Work in partnership with senior clients to develop annual strategies

Hold recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth.

Ensure client satisfaction by regularly communicating with senior decision-makers

Be responsible for high client retention and growth

Be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients

Lead new business pitches and proposals alongside leadership and growth team

BUSINESS KNOWLEDGE AND COMPLIANCE

Forecast, reconcile and monitor client revenue and profitability

Estimate, manage, monitor and reconcile client out-of-pocket funds

Possess a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues

Manage client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner

Productize our services within a proposal and SOW

Author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed

Lead contract negotiations and oversee the implementation of commercial agreements

Proactively pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth

Ensure teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts

TEAM PARTICIPATION STRATEGIC LEADERSHIP

Successfully work with all craft teams to effectively drive strategies and work that leads clients to the next level of their business

Craft strategic responses to briefs and the ability to develop a POV on media, creative content, tech, and data

Draw conclusions and actionable insights from analysis

Ensure delivery of work is to the highest possible standard

Contribute to the creative process by sharing their ideas and experience

Be accountable for high employee retention and managing direct reports’ growth

WHAT YOU BRING:

5+ years experience in roles servicing clients in an agency environment

Experience managing large client, social AORs and agency teams

Experience managing complex campaigns and retainers (experience in organic and paid social preferred)

Experience with campaign content production and budget management

Confident with both brand and conversion/direct-response campaigns

Strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them

Strong client relationship management skills, including experience working directly with clients on strategy development

Advanced problem-solving skills

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:

Healthcare, Dental, and Vision coverage

401k plan, plus matching

PTO

Paid Company Holidays

Parental Leave

WE SUPPORT YOU BEING YOU:

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government …