Dispatcher at Welbehealth San Jose, CA

Dispatcher job at WelbeHealth. San Jose, CA.

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We like to do things a little differently, going the extra mile and making a difference in our participants’ lives. The WelbeHealth Transportation Dispatcher coordinates all the transportation services provided to participants and potential enrollees.

The Transportation

Dispatcher also oversees vehicle safety.

Essential Job Duties

Oversee the scheduling of transportation services and ensure both maximum efficiency and high customer satisfaction Effectively communicate with the drivers on route changes and updates throughout the day to ensure timeliness for participants’ appointments Effectively route participants daily for internal and external appointments, ensuring that participants are on time and driver schedules support appropriate breaks and lunches Provide timely documentation in the medical record for participants that cancel or are considered no shows, and communicate any missed appointments or cancellations with the clinic team Job Requirements High School Diploma or equivalency required Current valid Class A, B, or C driver’s license in the state of employment Copy of most recent vehicle insurance required Must have a driver’s license for at least five (5) years with no more than one (1) moving violation or one (1) at‑fault accident in the last three (3) years Minimum of four (4) years of experience working in a public/private transportation setting Minimum of two (2) years of experience working in a dispatcher setting within your market area Benefits of Working at WelbeHealth Standard business working hours Medical insurance coverage (medical, dental, vision) Work/life balance: 17 days of personal time off (PTO), 12 holidays observed annually, and sick time Bonus eligibility – your hard work translates to more money in your pocket Additional benefits Salar