Customer Service Representative (Office and Administrative Support)

Job Description:

We are looking for a friendly and professional Customer Service Representative to join our team. The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products and services
• Resolve customer complaints in a timely and professional manner
• Maintain records of customer interactions and transactions
• Process orders, forms, and requests
• Work closely with other departments to resolve issues

Requirements:

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Basic computer skills and familiarity with customer service systems
• Ability to remain calm and professional when dealing with difficult situations

Skills:

Administrative Skills, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Service Systems, Customer Support/Service, Interpersonal Skills, Order Processing, Problem Solving Skills, Resolve Customer Issues, Time Management, Track Customer Issues

About the Company:

Fowers Point S Tire & Auto Service