Back Office Gaming Support Specialist with Polish - Work In Sofia, Bulgaria

Back Office Gaming Support Specialist with Polish

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with world-class employers across a diverse range of industries. We specialise in placing skilled professionals in high-growth sectors — including Gaming & Esports — across key European destinations, offering candidates not just a job, but a genuine career transformation. At Mercier Consultancy Group, we are committed to supporting every candidate through every step of their professional journey, from the first application to a successful, long-term placement.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Back Office Gaming Support Specialist with Polish to join a leading Gaming & Esports operation based in the vibrant city of Sofia, Bulgaria. This is a premium Back Office Gaming Support Specialist with Polish position in Bulgaria that places you at the heart of one of the fastest-growing and most exciting industries in the world today. If you are passionate about gaming and esports, fluent in Polish, and eager to build a rewarding international career, this is the role you have been waiting for — and one of the most sought-after Polish-speaking jobs currently available in Europe.

Key Responsibilities

Process and manage back office operational tasks related to gaming accounts, player registrations, bonus activations, and account verifications within the Gaming & Esports platform

Review, validate, and resolve Polish-language player queries, complaints, and escalations submitted through back office ticketing systems in a timely and professional manner

Conduct thorough quality checks on gaming transactions, promotional campaigns, and player account activities to ensure full compliance with platform policies and regulatory standards

Collaborate closely with internal teams including fraud prevention, payments, and customer experience departments to support seamless gaming operations

Monitor and manage player documentation requests, KYC (Know Your Customer) verification procedures, and responsible gaming compliance checks specific to the Gaming & Esports environment

Maintain accurate and detailed records of all back office interactions, case resolutions, and operational updates within the company's internal CRM and case management systems

Identify patterns in recurring gaming-related issues and contribute constructive insights to improve back office workflows, processes, and overall player satisfaction

Stay continuously informed about the latest Gaming & Esports products, platform updates, promotional offerings, and industry trends to ensure the highest quality of operational support