Patient Experience Coordinator

Lattimore Physical Therapy is seeking an experienced full-time medical secretary in our fast-paced private practice. The candidate must be a team player who is dependable, and hard-working.

The Position : The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership.

Essential Competencies

Excellent organizational skills with high attention to detail.

Excellent written and verbal communication skills.

Excellent social and emotional intelligence.

The primary duties of this position include, but are not limited to:

Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.

Schedule and confirm patient appointments.

Answer telephones

Collect patient information and verify insurance coverage.

Scan documents

Routes faxes and electronical records.

Knowledge with HIPAA and privacy compliance laws.

No-fault and workers' compensation claim verification and follow ups

Complete medical records request

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications

Required to work a flexible schedule, days, evenings.