Retail Assistant Store Manager

Position: Retail Assistant Store Manager - 0421

Location: St. Louis

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management or 3rd key experience. Assistant Store Managers are accountable for the day‑to‑day operations of the store and promoting a positive, productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction.

The role is integral in setting a customer‑centric tone.

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. The Assistant Store Manager must commit to the company’s asset protection program, promote the business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers an hourly wage;

Assistant Store Managers earn commission based on productivity and a bonus based on store performance. Pay will be determined by location, qualifications, and experience.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of earned wages up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation:

Employees are granted one week of paid vacation after completing six months of full‑time service. Eligible employees receive an additional week after one year and two weeks on each anniversary thereafter (adjusted as required).

• Sick/Personal:

Eligible employees receive 8 hours after six months, then 16 hours each anniversary (adjusted as required).

• Employee discounts available to all employees on the first day of employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies through First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to the First Cash Pet Insurance program.

Responsibilities of an Assistant Store Manager

• Facilitate a customer‑centric environment by engaging customers in a friendly, professional manner and rapidly addressing issues.
• Monitor and assist in the training of pawnbrokers so their development meets company standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed company standards.
• Monitor loan qualification and buying processes to maintain value and integrity of all loans issued.
• Complete assigned training tasks for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the store manager.
• Perform other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Able to lift or carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and become firearms certified.
• May be required to assist a customer on the exterior of the building or retrieve products from exterior storage.
• Minimum age: 18 years.
• High school…