Intake and Eligibility Specialist
Careerteam · El Paso, Texas, United States · Posted Jul 8, 2026
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Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.
Career Team is looking to hire an Intake Eligibility Specialist who will serve as the first point of contact for jobseekers and community members entering workforce services. This role is responsible for completing intake, determining program eligibility, and ensuring that each participant file contains accurate and complete documentation in accordance with contract requirements. Work is performed under the supervision of the Program Manager.
Your Impact on Career Team's Success:
Serve as the first point of contact for community members and jobseekers interested in WIOA, TANF, and SNAP workforce services
Complete intake and eligibility determination for assigned workforce programs
Collect, verify, and document all required eligibility information in accordance with Federal, State, local, and corporate policies
Enter data into WIT and process applicants through any participant information system as required
Maintain accurate individual case files in WIT, assuring each file contains all required eligibility documents and meets compliance requirements
Schedule appointments and refer eligible participants to the appropriate Career Advisor or program
Provide clear information to applicants regarding program services, requirements, and next steps
Follow all policies, procedures, and regulations related to eligibility documentation
Support orientation sessions and other group presentations for new participants
Maintain a high level of accuracy and confidentiality in handling participant information
Complete all required reports within the data management system
Approach each day and task with a “ZAG” mindset
Other duties and projects as needed
This position is expected to be a HYBRID position. The selected candidate will be required to work onsite as well as remotely.
To Qualify for This Role, You Must Have:
High school diploma or equivalent required, with an Associate's or Bachelor's degree or equivalent combination of education and experience preferred
Strong attention to detail and the ability to follow detailed documentation requirements with accuracy
Strong communication skills and knowledge about community resources
Must be computer literate with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
Excellent interpersonal, time management, customer service, and organizational skills, with strong oral and written communication
A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality
A Valid Driver's License
Additional Skills/Knowledge Career Team Would Love for This Role:
Bilingual or multilingual
Knowledge of WIOA, TANF, and SNAP eligibility requirements
Strong multitasking abilities and a proactive approach to tasks
Training in Trauma Informed Care, evidence-based practice, and/or whole family services
Salary: $48,000 - $52,000/yr
Travel: As Needed
About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.
Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:
Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon s…