IT Support Engineer
Kraft & Kennedy · San Francisco, California, United States · Posted Jul 7, 2026
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The Support Practice Group of Kraft Kennedy is seeking applicants for an on-site full-time position in San Francisco, California, with the following schedule.
Monday through Friday, 8:30am to 5:30pm Pacific
Overview
The Support Practice Group (“SPG”) is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering.
This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.
Roles and Responsibilities
Provide on- site support full time to one client located in San Francisco, CA
Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more at other times.
Provide periodic support to our clients located in San Francisco, CA and the surrounding area.
Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
Participate in an on-call rotation.
The base pay for this position has a salary range of $95,000 to $110,000. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
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