Customer Experience Representative

Join the Camping World team as a Customer Experience Representative! We are searching for an enthusiastic and proactive individual who will play an essential role in delivering exceptional service to our customers. If you have a strong desire to grow with our organization and have a track record of providing excellent customer experiences, we would love to hear from you!

Key Responsibilities:

• Be the first point of contact for customers.
• Greet and welcome every customer with a warm and friendly demeanor.
• Set the stage for a positive and memorable customer service experience.
• Manage VIP appointments and guide customers to the right team members.
• Oversee front desk operations, which include answering and directing incoming calls.
• Log incoming sales calls in our CRM to ensure tracking and follow-up.
• Commit to excellence with a strong work ethic each day.
• Assist customers with inquiries directed to the reception area.
• Perform additional tasks and responsibilities as needed.

Qualifications:

• High School diploma or equivalent is required.
• Previous experience in a customer service environment is preferred.
• Excellent interpersonal and communication skills for building relationships.
• Strong initiative and leadership abilities to manage situations effectively.
• Reliable and responsible team player dedicated to achieving goals.
• Outstanding organizational skills with the ability to multitask.
• Proficient in MS Office and capable of responding to diverse client needs.
• Ability to lift up to 25 lbs and/or move up to 50 lbs with assistive devices.

Compensation and Benefits:

The pay range for this position is $14.00 to $17.56 hourly based on experience, skill set, and other relevant factors. Along with competitive pay, we offer comprehensive benefits including Paid Time Off, 401(k), Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligible), Tuition Reimbursement (if eligible), and on-the-job training opportunities. Full-time associates receive a complete benefits package that includes medical, dental, vision, and more. Part-time associates have access to dental and vision coverage.

We are proud to be an equal employment opportunity employer, committed to fostering a diverse and inclusive workplace.