Collections Specialist I

Build the Future with Us — EquipmentShare is Hiring a Collections Specialist I

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before . We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Collections Specialist I to support our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position is fully remote.

Primary Responsibilities

Possess strong customer focus with the ability to have detailed conversations with our customers

Handle Collection calls and or correspondence in a fast paced goal oriented Collections Department

Very comfortable communicating with customers in a metrics-driven environment

Are able to navigate multiple technologies while staying engaged with our customers

Possess excellent negotiation and decision making skills; in addition to strong communication skills

Demonstrate sensitivity and compassion in difficult situations

Special Projects or tasks as assigned by manager

Have the ability to work independently and in a team environment

Think critically and exercise independent judgement

Handle a high volume of outgoing calls to assigned delinquent customers

Handle incoming phone calls, regardless of assigned branches, effectively resolving

customer and branch questions

Communicate and follow up effectively with both customers and branch personnel on a

timely basis

Establish and maintain an effective and cooperative working relationship with the branch

personnel and co-workers

Reconcile customer disputes as they pertain to the payment of outstanding balances that

are due

Effectively communicate with customers and co-workers both verbally and in writing

Meet portfolio, departmental, and company goals

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you , and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special .

Perks Benefits

Competitive compensation

Full medical, dental, and vision coverage for full-time employees

Generous PTO + paid holidays

401(k) + company match

Gym membership stipend + wellness programs (earn PTO and prizes!)

Company events, food truck nights, and monthly team dinners

16 hours of paid volunteer time per year — give back to the community you call home

Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

See challenges as opportunities

Embrace change and continuous improvement

Bring energy, effort, and optimism every day

Skills Qualifications

Strong foundation in spreadsheets, Excel, and Google Sheets

Strong verbal and written communication; ability to communicate with the Finance team.

Ability to function as a team player.

Education and Experience

Associate Degree in Accounting or relevant field

At least 2+ years of experience in finance/accounting

Physical Requirements

Must be able to sit for prolonged periods at a desk and work on a computer.

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.