Call Center Representative

We are looking for a customer-focused Call Center Representative to handle inbound and outbound calls, provide exceptional service, and resolve customer inquiries efficiently.Responsibilities:Handle a high volume of inbound and outbound customer callsRespond to customer inquiries regarding products, services, and account informationDocument customer interactions accurately in CRM systemsTroubleshoot issues and provide effective resolutionsProcess orders, updates, and account changesMeet quality, productivity, and attendance expectationsEscalate complex concerns when appropriate