Administrative Assistant

Description

• Salary Grade SG 106* * Recruitment Salary Range: $45,354.00 - $56,645.00*
• Salary offered will be determined based on directly related experience **
• Work Location is Town Hall Clayton, NC (Johnston County) *

The Town of Clayton is seeking applicants for a Administrative Assistant for the Development Services Division, within the Community Development Department. The Town of Clayton employs more than 340 full-time staff in areas including police, fire, and electric utilities. The Town of Clayton also offers a range of PT positions including positions in Parks & Rec, Library, and Cultural Arts.

The Town of Clayton is the fastest growing town in Johnston County, which is the fastest growing county in the State of North Carolina. The vision for the Town of Clayton includes a thriving town where growth contributes to the quality of life enjoyed by long-time residents and newcomers alike; easy access but with an atmosphere that feels smaller than it is; a system of parks and greenways that connect people and places; neighborhoods with a variety of quality living options; a town that offers opportunities for people to live, create, shop and eat; a bustling and historic downtown, and businesses that are successful, growing, and investing in the community.

Duties & Responsibilities

This position performs a variety of administrative, customer service, and office support duties in support of the Development Services Division within Community Development. The position supports daily permitting, development review, customer service, records management, and departmental coordination functions. Duties performed may include preparation of documents and reports, composition of memos and letters, use of office technology, compiling records, organizing and maintaining files, posting information, answering phone calls from the general public, greeting, referring, and assisting visitors, applicants, contractors, residents, staff, mail distribution, photocopying, scanning and others.

• Provides administrative support to Community Development, including permitting, development review, inspection-related coordination, and customer service functions.
• Assists with permit and development tracking, recordkeeping, and related administrative processes.
• Working knowledge of data collection and storage to compile, assimilate, and organize printed and electronic information.
• Answers telephone and greets visitors; processes requests for assistance; directs calls or visitors to the best sources for information; and gives information based on the type of request.
• Provides customer service to citizens as related to the department’s services, reports and programs, processes and routes daily mail and packages.
• Takes messages and returns phone calls, screens and routes documents and phone calls.
• Searches and prints data by entering appropriate details into permitting, records management, and other departmental software systems.
• Interacts and assists other departments, outside organizations and members of the public to support timely and accurate processing of Development Services requests.
• May assist other staff with program and office support functions.
• May coordinate or assist with the work of others; Provides back-up to other staff in their absence.
• Performs other related duties as assigned.

Special Requirements, Education & Experience

• An average knowledge of business English, mathematics and legal formats and terms.
• Working knowledge of modern office procedures and related office information technology equipment, software, and peripherals.
• Working knowledge of office practices and procedures.
• Proficient in the use of Microsoft Office applications.
• Working knowledge of arithmetic, grammar, spelling, and vocabulary.
• Working knowledge of word-processing and spreadsheets.
• Skill in the operation of a computer, scanner, copier, fax machine, typewriter, or other office equipment.
• Ability to promote a professional and positive image to citizens, outside agencies, and community groups.
• Ability to be tactful and courteous.
• Ability to follow oral and written instructions and procedures.
• Ability to enter data with accuracy at a satisfactory speed.
• Ability to use automated systems and technology in performing the duties assigned.
• Ability to establish and maintain effective working relationships with the general public and other employees.
• Ability to keep sensitive and internal information sure and confidential as required.
• Ability to maintain internal and external contacts for work coordination.
• Working knowledge of marketing applications.

Education and Experience

• High School Diploma or GED required.
• Some experience utilizing and operating computers and experience in working with the general public.

OR

Depending on the position, the Town may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job s…