Carrier Services Representative

The Carrier Services Representative is responsible for managing the carrier setup, maintenance and assigning process in TMS. This role serves as a key liaison between carriers and internal operations teams to support successful load execution and customer satisfaction.

Key Responsibilities

Manage carrier setup, onboarding, and maintenance within the Transportation Management System (TMS).

Verify carrier compliance including insurance, safety ratings, contracts, and regulatory documentation.

Serve as liaison between carriers and internal operations teams to support successful load execution.

Proactively identify and resolve service issues to ensure customer satisfaction.

Maintain accurate and up-to-date records in TMS and internal systems while ensuring adherence to company policies and FMCSA regulations.

Work Environment

Fast-paced, deadline-driven logistics environment

Primarily office-based

Frequent phone and email communication with carriers and internal teams

Performance-driven atmosphere requiring multitasking and attention to detail

Education

High school diploma or equivalent required

Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred

Experience

1–3 years of experience in logistics, freight brokerage, or transportation preferred but not required

Working knowledge of FMCSA regulations and carrier compliance requirements preferred

Proficiency in Transportation Management Systems (TMS)

Proficiency in Microsoft Office (Excel, Outlook, Word)

Strong multitasking, problem-solving, and decision-making skills

Personality Traits

Strong attention to detail

Accountability and follow-through

Team-focused mindset

Strong time management and organizational skills

Effective communicator with a proactive approach

Pay/Benefits/Perks

$22/hr

Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.

Medical, Dental, Vision, Life Insurance, Disability

Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.

What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential.

We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in.

Here’s what drives us:

• People First – We lead with care, connection, and respect.
• Service – Our customers, carrier partners, and team members deserve nothing less than excellence.
• Safety – Built into every move we make.
• Results – High standards. Real outcomes.
• Innovation – We push boundaries and never settle.

Sound like the kind of team you want to be part of? Let’s take a closer look at the role