IT Support Specialist
Dyopath · Sanford, NC · Posted Jul 2, 2026
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Join DYOPATH as an IT Support Specialist
Are you energized by providing hands‑on technical support, improving IT systems, and ensuring users stay connected and productive?
DYOPATH is seeking an IT Support Specialist who delivers onsite IT setup, technical guidance, and advanced support for systems and networks across departments and projects. This role plays a critical part in ensuring smooth and efficient IT operations within the organization.
Why You’ll Love Working Here
Purpose with Passion - Join a company whose L.O.V.E. philosophy— Living Our Values Every Day —turns everyday work into meaningful impact.
Grow Thrive - DYOPATH supports professional development through collaboration, process improvement, and exposure to enterprise‑level IT systems.
Award‑Winning Culture - Recognized for outstanding IT service—and we bring that same dedication to supporting each other.
Fun Respectful Teamwork - A collaborative, organized, and service‑focused environment where communication and teamwork matter.
Benefits
Medical, dental, and vision coverage
Life insurance
401(k) with company match
“You Pick a Day” paid holiday
FSA and HSA options
Pet insurance
Additional benefits available
Full overview: dyopath.com/careers
Role Overview
Location: On-Site (Sanford, NC)
Schedule: 1st Shift (7a-3:30p); Monday through Friday
Pay Rate: $25
Your Mission as an IT Support Specialist
Support the design, development, testing, and ongoing support of enterprise application solutions
Assist with coding, debugging, and testing of application components using established development standards
Troubleshoot application and system issues using structured problem‑solving and root cause analysis techniques
Contribute to requirements gathering and documentation, including functional and non‑functional requirements
Develop and maintain technical documentation such as process flows, logic diagrams, and system procedures
Support application design activities and apply basic architecture and integration standards
Participate in system, database, and platform integration efforts across multiple applications
Assist with planning, executing, and documenting system and software testing activities
Log, track, and escalate issues following standard incident, change, and escalation processes
Collaborate with technical teams and business partners to support reliable, stable application services
What You Bring to the Team
Education Experience
High School Diploma
Application support
Bachelor’s degree in IT preferred
Basic experience with SQL
Certifications Tools (Preferred)
CompTIA A+
Knowledge, Skills Abilities
Takes a leadership role in service and quality initiatives; continuously improves processes
Adheres to company and customer safety procedures
Organized, self‑motivated, and able to prioritize effectively
Strong interpersonal and communication skills with users, peers, and management
Ability to read, analyze, and interpret technical and business documentation
Ability to write reports, correspondence, and knowledge-based documents
Ability to present information and respond to questions from diverse audiences
Strong problem‑solving skills and ability to work in environments with limited standardization
Team‑oriented with a strong customer service mindset
Why This Role Stands Out
As an IT Support Specialist , you will be a trusted technical resource—supporting users onsite, coordinating with support teams, and helping ensure reliable, secure IT operations across the organization.
Ready to Join DYOPATH?
If you’re motivated to support users, improve systems, and contribute to a service‑driven IT culture, DYOPATH wants to hear from you.
Apply now to become our next IT Support Specialist .
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.