Customer Service Representative

Job Title: Customer Service Representative

Location: West Sacramento

Pay: $22 - $24 DOE

Shift: Monday - Friday / 8am - 5pm

Job Description

This Inside Customer Service Representative role offers the opportunity to support customers by assessing their needs, preparing quotes and proposals, processing contracts, and ensuring a high level of satisfaction. You will work closely with vendors and manufacturers to stay current on products and equipment, while contributing to both new and repeat sales in an office and warehouse environment.

Responsibilities

• Generate new and repeat sales by providing accurate product and technical information in a timely manner.
• Determine customer requirements and expectations to recommend appropriate products and solutions.
• Recommend alternate products based on cost, availability, or specifications when needed.
• Present pricing, credit terms, and conditions in accordance with standard company procedures.
• Accurately process customer transactions, including orders, quotes, and returns.
• Provide accurate information regarding the availability of in-stock items.
• Obtain accurate shipment and delivery date information from vendors and communicate it to customers.
• Increase sales and average order size through cross-selling, up-selling, add-on sales, and promotion of special offers.
• Educate customers on product terminology, features, and benefits to support informed purchasing decisions and improve product-related sales.
• Build and maintain meaningful relationships with customers to encourage trust, loyalty, and repeat business.
• Actively participate in shipping, receiving, and inventory processes as needed.
• Contact customers after sales to ensure ongoing satisfaction and promptly resolve any complaints or issues.
• Fulfill customer requests for catalogs, product information, or samples.
• Capture accurate and complete customer and order information in company software systems.
• Manage time effectively, meet personal performance goals, and collaborate productively with other members of the distribution team.
• Present a professional image at all times when interacting with customers and vendors.
• Strictly adhere to safety requirements and procedures, including compliance with the company’s stop work policies.
• Wear personal protective equipment in designated operations and production areas as directed.
• Travel to various work sites or training locations as required.
• Work overtime when necessary to support customer needs and business demands.
• Maintain a strong attendance record and report to work at the designated start time.
• Work cooperatively in a team environment and assist co-workers with other duties as required.

Essential Skills

• Excellent verbal communication skills for interacting with customers, vendors, and coworkers.
• Excellent written communication skills for quotes, proposals, and documentation.
• Strong interpersonal and customer service skills with a customer-focused approach.
• Excellent organizational skills and strong attention to detail.
• Ability to calculate percentages and pricing quickly and accurately.
• Strong time management skills with the ability to prioritize tasks effectively.
• Ability to work independently with minimal supervision.
• PC proficiency, including the use of standard office software and company systems.
• Minimum of 2 years of customer service experience (required).
• Minimum of 2 years of successful selling experience, with emphasis on industrial or commercial sales preferred.
• Persistent, energetic, and entrepreneurial mindset.
• Ability to pass a pre-employment
• Ability to provide valid documentation to establish employment eligibility in accordance with I-9 requirements.
• Professional and courteous attitude in all interactions.
• Willingness to travel to work sites or training as required.
• Willingness to work overtime when necessary.
• Ability to sit for long periods of time.
• Frequent use of hands to handle, feel, or operate objects such as a keyboard or mouse.
• Ability to reach, bend, and stoop occasionally.
• Ability to occasionally lift or move up to 25 pounds.
• Close, distance, color, peripheral vision, depth perception, and the ability to adjust focus while working on a computer and navigating a warehouse.
• Ability to hear and speak clearly to interact with customers and coworkers by phone or video conference.

Additional Skills & Qualifications

• Associate degree preferred.
• Experience with inbound calls, order entry, and inside sales support.
• Customer service–oriented approach with a focus on building long-term relationships.
• Proficiency with Microsoft Office and general computer skills.
• Experience in retail or related customer-facing roles is beneficial.
• Comfort working in both office and warehouse settings.
• Willingness to wear uniforms and personal protective equipment as required.
• Ability to work effectively as part of a distribution team and support co-workers as needed.…