Call Center Representative - Onsite

Customer Service Representative (Medicaid Provider Support)

Location: Austin, TX (Onsite)

Pay Rate: $20.00 per hour

Schedule: Full-time, Monday through Friday. Candidates must be available to work any 8-hour shift between 7:00 AM and 7:00 PM. Schedule changes cannot be accommodated during the first 90 days.

Make a Difference Every Day

Are you passionate about helping others and delivering exceptional customer service? We are seeking motivated Customer Service Representatives to support Medicaid providers by answering questions, resolving issues, and ensuring they receive accurate information and outstanding service.

This is an excellent opportunity for candidates with recent call center experience who enjoy problem solving, working in a fast-paced environment, and making a positive impact.

Please Note: This position is 100% onsite in Austin, TX. Based on business needs and performance, there may be an opportunity to transition to a remote work arrangement in the future.

What You'll Do

• Answer inbound calls from Medicaid providers regarding eligibility, medical claims status, and program-related questions.
• Provide professional, courteous, and unbiased customer service on every interaction.
• Research and resolve customer inquiries while ensuring accuracy and compliance.
• Document all customer interactions thoroughly in the system.
• Transfer calls to the appropriate department when necessary.
• Meet established attendance, productivity, quality, and performance standards.
• Escalate complex issues as appropriate.
• Perform additional duties as assigned by management.

What We're Looking For

Required Qualifications

• Minimum of 6 months of recent, verifiable experience in a high-volume call center or contact center environment.
• Excellent verbal and written communication skills.
• Strong customer service and active listening abilities.
• Ability to multitask while navigating multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Reliable attendance and the ability to meet performance metrics.
• Must reside in the Austin, TX area and be able to work onsite.

Preferred Qualifications

• Experience supporting healthcare, Medicaid, Medicare, or government programs.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong organizational and problem-solving skills.

Why You'll Love This Opportunity

• Competitive pay of $20.00 per hour
• Monday through Friday schedule
• Opportunity to support an important healthcare program serving the community
• Gain valuable experience in healthcare customer service
• Collaborative, team-oriented work environment
• Strong potential for contract extension based on performance
• Future remote work opportunities may be available based on business needs and individual performance

If you have call center experience, enjoy helping others, and are looking for a stable opportunity with growth potential, we'd love to hear from you.

Pay: $20.00 per hour

Work Location: In person