Sr. Commercial Lines Account Manager

About the Role

Brown & Brown is seeking a Commercial Lines Senior Account Manager to join our growing commercial lines team in Portland, Oregon. In this role, you’ll manage a portfolio of mid-to-large market commercial insurance accounts, serving as the primary service contact for clients and working closely with Producers to deliver best-in-class coverage and retention. This is a high-impact position for an experienced commercial lines professional who takes ownership of their book and builds lasting client relationships.

How You Will Contribute

• Manage and retain an assigned book of commercial lines business with approximately $1M+ in annual revenue, overseeing renewals, endorsements, policy changes, and client service
• Serve as the primary point of contact for clients, providing expert guidance on commercial coverages including General Liability, Commercial Property, Workers’ Compensation, Commercial Auto, and Umbrella
• Market new and renewal business to carriers, negotiate terms and pricing, and prepare comprehensive proposals for client presentation
• Conduct coverage reviews and risk assessments, recommending appropriate coverage enhancements and cross-selling additional lines of protection
• Mentor and support junior account managers and account coordinators, providing technical guidance and contributing to team development
• Maintain high client retention through proactive communication, stewardship reporting, and superior service delivery
• Coordinate with Producers on account strategy, growth opportunities, and complex account placements
• Ensure compliance with internal workflows, agency management system documentation, and carrier binding authority guidelines
• Stay current on industry trends, market conditions, and regulatory changes impacting commercial insurance in Oregon and Washington

Skills & Experience to Be Successful

• 7+ years of commercial lines insurance experience in a brokerage or agency environment, with demonstrated account management expertise
• Active Oregon and Washington Property & Casualty license (required)
• Deep technical knowledge of mid-to-large market commercial coverages, carrier underwriting guidelines, and risk assessment
• Professional designations such as CPCU, CIC, or CRM strongly preferred
• Proficiency with agency management systems (AMS360, Applied Epic, or similar) and Microsoft Office 365
• Proven track record of high client retention and book growth through cross-selling and coverage enhancement
• Exceptional communication, relationship-building, and problem-solving skills
• Ability to translate complex coverage concepts into clear, client-friendly language

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more